Were you double charged by any chance? I was and got the same responses when I emailed them about not getting an email confirmation. I still have a pending charge and the other one already processed. But mine is shipped and on it’s way.
Felt like fedex was going to jack my pair today. I had two pairs of shoes out for delivery today on two different fedex trucks which was odd. My TS1’s was out for delivery at 11:18am and at 2:06pm it was back at the fedex facility. Called fedex several times and they said it was on the way...