I had this problem as well. There are two ways I troubleshoot this. Deleting and downloading didn't work for me at first. Once you download again and open, does origin say you are signed on another device? and are you already signed in? If so do not tap to continue but instead, log out from...
I agree. The skill to have a unique town and fit everything in way that makes sense, is difficult. Check out my pics. Level25 all premium, all everything. I farm at the bottom for now. Will take me some time to finish my world. Short on time...