- 63
- 35
- Joined
- Jan 6, 2013
I struck out embarrassingly. Just contacted live chat about an issue with my TB3s. They mixed up my billing street with my shipping zip code. Essentially shipped to an address that doesn't exist. Spoke to CS on the same day and they told me they'd try to fix it with UPS but that worst case it would be sent back to Nike and they'd either cancel or contact me to reship. Fast forward through the holiday weekend and 3 separate CS calls and they were able to change the address midway to my city.
I hit them up just now to make sure my info is correct - even though it always was - and to get assurance that whatever glitch on the SNKRS app caused it wouldn't happen again and the dude (Michael Angelo) said not to worry, they'll keep an eye out on my account. Fine, not much else to do. I explain how frustrated I was and how the original rep blamed me for entering the wrong info and saying the app doesn't make mistakes (my addresses were always saved and I've received other shoes no problem, for big releases it automatically takes you to checkout - payment and ship/bill info already there). I even sweeten the cause by saying how much I rely on the app cuz I can't really make it out much to the stores!
Anyway, he sounds all sympathetic and apologetic and says he'll make sure the Elite team keeps my account accurate. At the end, once I think I got him on my side I hit him with are there any promotional or special codes I can get for my frustration/experience. This dude says he'll let the Elite team know I'm looking for a code and if THEY have one they'll email some time in the future.
At the same time he sends another reply quote: "No problem. And since this is a gift, I would love to provide you a 10% discount promo code as a one time courtesy, Ivan"
I thought cool, he's looking out for me, even used my name. But no, right after he says "oh sorry, that is for my other consumer. I will now escalate this to our team. will there be anything else for today?"
I said wait, you offered code to someone else and told me? he says yeah, sorry about that.
TLDR: thought I had a great case for a discount code, they felt otherwise, said he'd move it up to the team that may have codes and then proceeds to give a code to someone else while personally letting me know...
I should've just complained about a dent on the box.
So who is gonna be the first person to try and make a fashion statement by wearing a 72-10 shoe and a Space Jam shoe at the same time.... or better yet, a Concord and a Space Jam???
