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All you have to do is call customer care and ask them to reset the device. If you don't feelcomfortable doing it just go to a corporate store and have them call for you.
I work for T-Mobile, it happens all the time.
I'm not answering anymore T-Mobile related questions.
My-T.
I work for T-Mobile, it happens all the time.
I'm not answering anymore T-Mobile related questions.
My-T.