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- Jul 31, 2008
Hey NT. New to posting at these boards, finally got an account. Straight to the point: I wrote to Jordan Brand's Footwear Director. After 2 months, Ireceived a reply. Just thought you guys might be interested in what the corporate directors had to say.
My name is Astor Chambers and I work on the Jordan footwear business, I was given the letter you wrote to Mr. Knight and I wantedto follow up with you regarding it.
First, I want to thank youfor ALL your support and loyalty over the last 10+ years. The brand is very appreciative for customers like you and view our success as a total reflection ofyour support and other customers alike.
As for the quality of theproduct, we take great pride in making some of the best performance products in the world and with that comes a very high standard of excellence to complementthe amazing craftsmanship that goes into every shoe. Here at the Jordan Brand we have a significant amount of customers that look to procure our retro footwearproduct (AJ1 thru 23) and one of the prerequisites in bringing these models back is that we remain true to the original construction/look/material/color/etc.With that we sometimes find that we may not be using the most efficient approach given all that we've learned to date but we do remain true to what theconsumer expects from us.
I would be more then happyto discuss this further if you would like so please do not hesitate to give me a call.
I can't thank youenough for taking the time to write your letter and bringing to our attention your concerns, with customers like you we will only get better.
Thankyou!
AstorChambers
Footwear BusinessDirector
JORDAN BRAND, adivision of NIKE, Inc.
My name is Astor Chambers and I work on the Jordan footwear business, I was given the letter you wrote to Mr. Knight and I wantedto follow up with you regarding it.
First, I want to thank youfor ALL your support and loyalty over the last 10+ years. The brand is very appreciative for customers like you and view our success as a total reflection ofyour support and other customers alike.
As for the quality of theproduct, we take great pride in making some of the best performance products in the world and with that comes a very high standard of excellence to complementthe amazing craftsmanship that goes into every shoe. Here at the Jordan Brand we have a significant amount of customers that look to procure our retro footwearproduct (AJ1 thru 23) and one of the prerequisites in bringing these models back is that we remain true to the original construction/look/material/color/etc.With that we sometimes find that we may not be using the most efficient approach given all that we've learned to date but we do remain true to what theconsumer expects from us.
I would be more then happyto discuss this further if you would like so please do not hesitate to give me a call.
I can't thank youenough for taking the time to write your letter and bringing to our attention your concerns, with customers like you we will only get better.
Thankyou!
AstorChambers
Footwear BusinessDirector
JORDAN BRAND, adivision of NIKE, Inc.