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- Joined
- Mar 23, 2004
My mom and my brother bought their iPhone 5's on release date. Today I went onto AT&T chat and simply asked to have the upgrade fees waived, I think if your account is in good standing and you've been paying on time you'll qualify regardless of the phone.
Mary Ann Williams: Thank you for using AT&T Chat Support! I will be more than glad to assist you today, Mr. Humpasaurus Rex
Humpasaurus Rex: Good evening. I recently signed a 2 year contract extension and upgraded to a new iPhone. For tow lines and I was hoping I could have my upgrade fee waived or credited to my account?
Humpasaurus Rex tow=two
Mary Ann Williams: I would check with my manager for approval.
Humpasaurus Rex: Thank you Mary Ann.
Mary Ann Williams: But just a heads up Mr Humpasaurus Rex, that the upgrade fee is to allow us to assist customers with recommending new equipment, offering special offers and discounts, providing assistance with the upgrade process if needed, and supporting the returns process within 14 days. These specialized processes help us to ensure you are satisfied with your new equipment, and are ready to use it the day you receive it. The upgrade fee allows us to defray some of these additional service costs.
Humpasaurus Rex: I did not know that, thank you for informing me.
Mary Ann Williams: No problem. I just need to verify when did you process the upgrade?
Humpasaurus Rex: It was on launch date, of the phone let me check my records.
Mary Ann Williams: Take your time.
Humpasaurus Rex: Sorry they were both purchased on September 21st.
Mary Ann Williams: No problem.
Mary Ann Williams: Total Credit: $86.20.
Humpasaurus Rex: Thank you Mary Ann!
It was that simple.
LMK if you have success.
Mary Ann Williams: Thank you for using AT&T Chat Support! I will be more than glad to assist you today, Mr. Humpasaurus Rex
Humpasaurus Rex: Good evening. I recently signed a 2 year contract extension and upgraded to a new iPhone. For tow lines and I was hoping I could have my upgrade fee waived or credited to my account?
Humpasaurus Rex tow=two
Mary Ann Williams: I would check with my manager for approval.
Humpasaurus Rex: Thank you Mary Ann.
Mary Ann Williams: But just a heads up Mr Humpasaurus Rex, that the upgrade fee is to allow us to assist customers with recommending new equipment, offering special offers and discounts, providing assistance with the upgrade process if needed, and supporting the returns process within 14 days. These specialized processes help us to ensure you are satisfied with your new equipment, and are ready to use it the day you receive it. The upgrade fee allows us to defray some of these additional service costs.
Humpasaurus Rex: I did not know that, thank you for informing me.
Mary Ann Williams: No problem. I just need to verify when did you process the upgrade?
Humpasaurus Rex: It was on launch date, of the phone let me check my records.
Mary Ann Williams: Take your time.
Humpasaurus Rex: Sorry they were both purchased on September 21st.
Mary Ann Williams: No problem.
Mary Ann Williams: Total Credit: $86.20.
Humpasaurus Rex: Thank you Mary Ann!
It was that simple.
LMK if you have success.
