I was just in yesterday for a trim and did not have the best experience nor am I satisfied with the results. I have been a loyal customer for several years. My previous stylist was Jessica. After she left I had my next haircut with Damaris. I had an enjoyable experience and was very comfortable with the end result. Damaris took care in getting to know my hair prior to the cut.
I have a very busy work schedule and often have a hard time getting away to schedule a hair appointment. I was able to take time yesterday and unfortunately Damaris was not available on a Sunday. It was suggested that I schedule an appointment with Bianca. A friend of mine goes to Bianca and raves about her and I knew she was a level 2 stylist so I felt that would be a good choice.
When I came in I was asked per usual what I would like to have done. I explained that I loved the cut as it was and I just needed a trim and that I wanted to grow out the front section so I didn't want my bangs cut. Bianca didn't take very much time looking at my hair before bringing me back to get shampoo'ed. Every other time I have come in, both with Jessica and Damaris, they spent time asking me questions before getting started so that they understood what I wanted and what would be best for me.
Also, whenever I have been in, the shampoo service included a hot towel wrap. That did not happen this time with Bianca.
At the end of the cut, I noticed that it looked like there were more layers in my hair than were originally there and the shape of the cut had changed. I wasn't really certain if that was the case or if it was just the way that she had styled my hair. I realize that I should have asked right then or said something but I felt timid and uncomfortable so I did not speak up.
When I was checking out, Bianca asked me how I had heard about Raphael's. I replied that I had been coming for a while and had been with Jessica before she moved. Bianca replied with something to the effect of "Oh, thats right, my brain isn't functioning today". I felt very slighted that she hadn't even taken the time to look me up in the system prior to my appointment to know that I had been going there for a long time.
After I got home I inspected my hair closer and realized that there were in fact more layers than before and the cut was not the same as it was. I know it is just hair and it will grow back, but I am still unhappy. I would try to come back in and get it fixed, but I fear that the only way to fix it is to make the cut shorter and I do not wish to have it any shorter; the additional layers already make it appear shorter to begin with.
I do want to continue coming to Raphael's. I have always enjoyed my experiences previous to this. But I would have been remiss not to share my latest experience and discontent. I will not use Bianca again and will work out my schedule to ensure that I can make appointments with Damaris instead. Overall, I felt the level of service from Bianca was not the level that I typically associate with Raphael's Salon.
I thank you for your time and appreciate this opportunity to share my experience. I hope that I do not have any similar experiences in the future.
LMAO its an email my girl sent to her salon after her "NIGHTMARE"
great thread BTW..