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Inaccurate and incomplete. People are shocked at their response, or lack thereof, to questions regarding the details of their order (shipping and non-shipping related).
"One last point before I move forward. It wasn't about shipping issues. It wasn't about having patience. It was about answering simple questions. Questions that any business would understand and be happy to answer."
Thanks, I guess I should've read the next page before replying, so that's on me. I can see your issue with the situation, but I've seen a handful of people on Twitter requesting for order cancellations and complaining the shipping is taking too long. I just can't wrap it around my head when they said up-front how long it would take, not to mention that we just past the BIGGEST shopping weekend of the year.