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- May 1, 2013
Zappos is owned by Amazon, literally the market leader in midstream infrastructure (warehousing, delivery, etc.). There is nobody who ships like Amazon does because of the number of warehouses, staff, and resources. comparing Kith vs. Adidas then vs. Zappos is just so much. Kith shipping isn't great, but as others have said, it's so much better than it used to be when they would ship out on the 5th or 7th or later business day of their "5-7 processing days" window.
Adidas CS isn't the best either, so to use them a barometer is dubious at best. They've managed to f my order up several times. Like 4 out of 10 over the past year.
At the end of the day, whether you like it or not, you don't have to purchase a thing from Kith. Hitting up PP as quick as you did was rather hasty, too, IMO.
Could they improve their timeliness, absolutely. But by the sounds of it, you're not used to waiting 2 weeks, if not more in the past, so I take it you're new to Kith products?
For what it's worth, most places CS suck compared to Zappos, but hey, I guess choose whatever example you'd like to use ...