I remember in 2013 I was at the end of the line at finish line camping for these. Note this was the same day that the toro 4s came out, im thinking that I wasn't going to be able to cop the shadows. The worker from finish line asked the people in line who was here for the shadow 1s, only about 7...
Just called FTL VIP and they said they are doing "maintenance" on their web site and that their whole system is down at the moment. I was told that it would be back up at 5am central time.
If you are not getting credited to your account call the VIP Customer Service number at the bottom of the receipt and tell them it has not been added after the 72 hour time frame. They will ask you the store number, register number, transaction number, date, and the amount you paid.