Good post, agree with most of it.
Just curious what solutions do you have for the lowlives that are adamant about turning it up, and starting problems? We saw the FCFS fiascos, but what else can be done to stop the violence?
Also, what else could be done to stop these computer geeks from ruining RSVPs? Or, shady employees (who certainly have a hand in this) that piss off honest consumers by sending mixed messages, lying, cheating systems. Those folks waiting in the cold have a right to be PISSED when they know they got screwed over. Lot's of blame to go around.