Cash 4 Gold

31,468
1,915
Joined
Sep 16, 2003
http://www.complaintsboar...s/cash-4-gold-c87309.html



I am a former employee of Cash 4 Gold. I did not know much about the company before being hired. On my first day of being hired, I was taught the "Cash 4Gold Scam" from beginning to end.
1. The "refiner's pack" that is used for you to put your jewelry is "insured for UP TO 100 dollars, " according to how much they feelyour items are worth, NOT appraised at
2. We receive your "Refiner's Pack" within 3-4 days, but we are instructed to tell you that it takes "7-10 business days, for us to receiveyour pack, ALTHOUGH your package has already arrived.
3.Your jewlery gets appraised by hand/magnifying glasses/
a small weight pad, and a bottle of mystery fluid, which your items are then give a value for. Not million dollar equipment or specially trained jewelryexperts.
4. Although the payment (check) for your item is dated within 24 hrs of testing your jewelry, we sometimes DO NOT actually send out the check until up to 3-4days later.
5. We claim a 100% Satisfaction Guarantee or your jewelry returned, BUT THE CATCH IS, that the guarantee is contacting us within 10 DAYS from when your checkis DATED. (This begins with the time it takes for the accounts payables dept. to issue the check and also including the transit time for you to receive yourcheck in the mail. **** NOTATE THE COMMERCIALS THAT STATE U GET YOUR CHECK IN 24 HRS.***
5. IF you are lucky you will receive your check around the "7th-10th" bus iness day, AND more then 97% of the time Customers are outraged when theylay eyes on the amount of the check. Some Customer's even receive a check for 0.01 cents. (TRUTH) Thats including items of great value (Diamonds, Platinum/Gold and Sterling)
6. They sometimes even receive your valuables and like them so much THAT we CLAIM to not have received the items just so the "TOP" people or even"FAVORED" people can get first dibs on your items. From which point we issued an INSURANCE CLAIM for UP TO 100 dollars. GOD FORBID your items areworth more then a 100 dollars, and when you call in to check on the status of your items, we tell you " YOU SHOULD"VE ADDED EXTRA INSURANCE ON YOURITEMS." We do not have an actual Insurance company, they use customer service reps as the claim department agents.
7. For those who receive there check within the 10 day frame, GOOD LUCK with trying to get in touch with a cust. srvc. rep before your 10 days are up. Whichafter your 10 days, your items are "ALREADY MELTED" or NO LONGER AVAILABLE FOR RETURN."
8. For the "LUCKY" people who do get in touch with us within the alloted time frame, we already know what you are calling about. Customers want theiritems returned, because there
check amount is so insultingly LOW. The first thing a Rep will ask you is "HOW MUCH WERE YOU EXPECTING TO GET BACK?" This way we can know how much to"BONUS" you.
Definition of a BONUS: We issue low checks just to have you call us back if you are smart enough to realized that you just got scammed. For the smart one'swe are paid to offer u a bonus up to 3x the original amount of your check and you accept. For ex: Sally Smith receives a check for $27.86 for a rolexwatch(which we dont issue value for), a class ring, a ring with diamond chips, a pair of earrings with emeralds, as well as a few sterling silver pieces, andmaybe a few items that were really of no value. Now Sally Smith calls the cust srvc dept, where she speaks to a rep who seems so concerned and will see if shecan do better with the amount by speaking to a "SUPERVISOR". We then place the caller on Mute, and speak to our neighbors or doodle on a sheet, ortwiddle with our hair for about 45 seconds, while we are supposedly speaking to our supervisor about Ms. Smith's complaint. We then come back with an offerto "BUMP UP YOUR MELT DATE or any other lies the cust srvc reps can think of, and offer you a total amount of $53.20 which is a little under double theamount of your original check. In which case if you accept, the cust srvc rep makes a 15.00 bonus off of your transaction. If the cust srvc rep offers youunder triple the amount of your orig check, she makes 10.oo in bonuses.
9. If you accept the offer, the deal is done, and you are told that the call is recorded(which most of the time, the record button does not work.)Just a way tomake your feel binded by a verbal contract. IF you do not accept the deal, you have to return your check, and it takes sometimes up to a month to receive youritems back after we receive the check.
10. If you only want the items that we do not find of any value back, you have to pay a 10.00 shipping and handling fee to have your own items returned, whichvaries depending on sales for that week. IF sales are good, there is no fee, when we are slow, you must pay.
Cash 4 Gold is definitely not a trustworthy or credible company to do business with. You are almost better off taking your items to a local pawn shop orshopping around for other companies. With the economony the way it is, Cash 4 Gold seems to be a way out of financial stress for some, but in actuality becomesa stress of its own. I would advice you to think twice before sending in valuables or items inherited and of sentimental value. Its not worth it. I am notdoing this as a way of Bashing their money making process
smile.gif
but more so to warn everyone.
 
I saw this on the front page of yahoo business and it's crazy. people were sending in $500 worth of gold and more and nobody saw chex bigger than $60.

they ran superbowl commercials, etc.... was huge and now they got big class action lawsuits headed their way
 
Their commercial just looks stupid as hell. I was thinking that they would give you a cent per dollar, but the values listed look worst. It's sad, butit's not hard to trick the average American.
 
Originally Posted by BENBALLER

I saw this on the front page of yahoo business and it's crazy. people were sending in $500 worth of gold and more and nobody saw chex bigger than $60.

they ran superbowl commercials, etc.... was huge and now they got big class action lawsuits headed their way


eek.gif
wow, i honestly thought it was a scam from the beginning!! I hope those damn greed's get what they deserve.
 
They've got the American public right where they want them.

"Hey look Shirley it's Ed McMahon! He's trustworthy!"

"Hey look Chuck it's MC Hammer! He's getting his money, we should too!"

Gold prices low + people wanting/needing money = Cash4Gold SUCCESS!
 
Who didn't think it was a scam?

Think about it.
You send in your jewelery in a bag and THEY appraise it. Add to that that most folks don't follow the gold spot price and you got a scam goin.
 
thats really messed up. I figured it was a scam but I didnt know that big of scams could actually get on tv.
 
I've always wondered how people get caught on with these things. I mean the commercials are really cheap and stuff, and the acting sucks. That right thereshould tell you that something fishy is going on.
 
Thats shady but what do people expect when they send there gold in without getting it appraised
 
Originally Posted by BENBALLER

I saw this on the front page of yahoo business and it's crazy. people were sending in $500 worth of gold and more and nobody saw chex bigger than $60.

they ran superbowl commercials, etc.... was huge and now they got big class action lawsuits headed their way


Serves them right.
 
Back
Top Bottom