OneNightDan
formerly mryoungmoney
- 3,714
- 1,338
- Joined
- Mar 5, 2010
Returns do take away from sales goals.
To add, they usually are harder to sale due to the fact that they only have that one size in stock due to the return. Managers have to key in their login.
Usually, the think in the manner of "Well if you bought it at that store, return it to that store." (You bought the shoe from Store A so they got the credit for the sale, & returning to Store B they never got the credit so now they're taking a loss.)
I understand in OP's case the HOH at North Park is no longer there so he went to a different store.
I'll just state that so you know the other side of it.
At the end of the day, you take care of the customer.
Sales, returns, or even pointing them in the right direction to what they're looking for.
I rather take a $100-$200 loss over one sale then a customer that might bring me $1,000 throughout the year.
To add, they usually are harder to sale due to the fact that they only have that one size in stock due to the return. Managers have to key in their login.
Usually, the think in the manner of "Well if you bought it at that store, return it to that store." (You bought the shoe from Store A so they got the credit for the sale, & returning to Store B they never got the credit so now they're taking a loss.)
I understand in OP's case the HOH at North Park is no longer there so he went to a different store.
I'll just state that so you know the other side of it.
At the end of the day, you take care of the customer.
Sales, returns, or even pointing them in the right direction to what they're looking for.
I rather take a $100-$200 loss over one sale then a customer that might bring me $1,000 throughout the year.