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Also look for internships, it's that season right now, don' t miss the boat.
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That sounds like a bad work environment.yea phone all day was miserable. These kats were so ridiculous, they mentioned in a meeting that people were going to the bathroom too often and they were legit mad, were like, "It's a bodily function, you can't control it, we're not saying don't go to the bathroom, but we're just saying... you get a 30 minute lunch and 2 15 minutes breaks, we're not saying, we're just saying.." and that was my first week, so I guess the girl who they were reffering to in particular said something to like the DOL and got the company reprimanded or whatever, so the next meeting they had the same passive aggressive language and they made a code on the status ticket for "bathroom" so we had to be at our desk 100% of the time, always showed on the screen James- On a Call, Chris- Lunch, Mike- 15 min break, etc and there was no general unavailable code so now it'd be like Derrick- Bathroom on the screen and I know they were running reports on it. We also had to have a 1 to 1 phone calls taken to Remedy tickets submitted ratio which was impossible with our network speed and the amount of tools we had to use so you'd get behind and have to put tickets in on your break or beg or trick people to stay on the phone. Luckily I did well and got promoted out of there pretty quick back into an office and regular desktop support tier 2 kind of role where i can just pull out of a remedy q
yea phone all day was miserable. These kats were so ridiculous, they mentioned in a meeting that people were going to the bathroom too often and they were legit mad, were like, "It's a bodily function, you can't control it, we're not saying don't go to the bathroom, but we're just saying... you get a 30 minute lunch and 2 15 minutes breaks, we're not saying, we're just saying.." and that was my first week, so I guess the girl who they were reffering to in particular said something to like the DOL and got the company reprimanded or whatever, so the next meeting they had the same passive aggressive language and they made a code on the status ticket for "bathroom" so we had to be at our desk 100% of the time, always showed on the screen James- On a Call, Chris- Lunch, Mike- 15 min break, etc and there was no general unavailable code so now it'd be like Derrick- Bathroom on the screen and I know they were running reports on it. We also had to have a 1 to 1 phone calls taken to Remedy tickets submitted ratio which was impossible with our network speed and the amount of tools we had to use so you'd get behind and have to put tickets in on your break or beg or trick people to stay on the phone. Luckily I did well and got promoted out of there pretty quick back into an office and regular desktop support tier 2 kind of role where i can just pull out of a remedy q
Gonna need more than just certs to skip the desk. You're going to need to know some services in and out such as Azure, AD, SCCM, etc. I started on the desk and it laid the foundation. Trying to move on from desktop now to system engineer.
I had an interesting interview Friday with a hiring manager at a law firm. First time I've pretty much been told in the interview that I won't get the job indirectly. He wanted someone with the law firm experience and systems experience. Weird part is that the last 2 people they've had in the position had the experience, but moved on in a year or less meaning that maybe you need someone that's green and can grow in the position. I'm expecting the agency to call me any day now with the news as I've accepted my fate on this one.
I had a phone interview with a MSP as well that went pretty cool. They're looking to hire someone to the Mac specialist for the governors office here. The intrigue of working in the governors office is dope, but just working with Macs only makes it bitter sweet tho.
Yeah if you got time a basic linux cert like the linux+ wouldn't hurt either. Old linux advice here but still helpful:
im actually gearing up to take that this monthHas anyone here taken the Cysa+ exam, looking to take it next. I already have a B.S. in Cybersecurity and Sec+ so the material shouldn't be too foreign just want to get some insight on if it's worth it?
Man i've had some bad interviews.
dude in the beginning of the interview is like we are looking for a diffeernt kind of candidate like bruh wtf
honestly idk if yall feel the same but im sick and tired of getting interviewed by YT folks.
this is fire thanks for sharing
Good luck.......hopefully you’re not stuck on phones all day.First day as a Help Desk Specialist and it is a lot to take in.
First day as a Help Desk Specialist and it is a lot to take in.
Appreciate it. From the looks of it, it doesn’t seem like I’ll be on the phone too much. I didn’t hear many calls. A decent amount of tickets and moving around.Good luck.......hopefully you’re not stuck on phones all day.
Appreciate it.congrats on the gig man, idk if you’re remote but that’s a rough way to learn a new job
I did the help desk for a year, and at the company I worked for we were treated like trash.Soon as an opportunity to move departments came up I was all over it
How’d you move up? I’ve got 2 years of help desk and a few months of Jr sys admin experience and then got into a dif field. I’m looking to get back into ITcongrats on the gig man, idk if you’re remote but that’s a rough way to learn a new job
I did the help desk for a year, and at the company I worked for we were treated like trash.Soon as an opportunity to move departments came up I was all over it
Whatever you do don’t get stuck in Helpdesk. I wouldn’t wish that on my worst enemy. I started there and as long as you’re willing to learn and catch on quick it’ll be an easy gig. I’m in the DMV and was making $65k and supporting 150ish users at an agency so it wasn’t as bad being stuck at that helpdesk. Not bragging just saying that’s why I was able to tolerate it. Dealing with incompetent people everyday is stressful. It actually makes your life miserable
Always be applying, always... Something will come along and you’ll have to be trained for that position anyway. Just don’t embellish too much
I went on to SCCM Engineer. The Sys Admin at the helpdesk position was really encouraging and helpful. Like I said we were small so I was able to stop in ask a million questions and took advantage. I also worked with SCCM a lot so I could answer basic/intermediate questions on it and appear more knowledgeable. Just don’t get over your head, because in IT most interviews can be technical and then you’ll be exposed lol. Job descriptions can be scary/overwhelming but I knew I wouldn’t build their SCCM environment, but just come in and manage it. There’s other SCCM engineers plus my “boss” aka a guy who’s been there for a min is someone who loves to show off his knowledge so I kinda stroke his ego to get answers.Where did you go next after help desk?
Also is python worth learning right now?
How’d you move up? I’ve got 2 years of help desk and a few months of Jr sys admin experience and then got into a dif field. I’m looking to get back into IT
Whatever you do don’t get stuck in Helpdesk. I wouldn’t wish that on my worst enemy. I started there and as long as you’re willing to learn and catch on quick it’ll be an easy gig. I’m in the DMV and was making $65k and supporting 150ish users at an agency so it wasn’t as bad being stuck at that helpdesk. Not bragging just saying that’s why I was able to tolerate it. Dealing with incompetent people everyday is stressful. It actually makes your life miserable
Always be applying, always... Something will come along and you’ll have to be trained for that position anyway. Just don’t embellish too much
For sure. I’ll get some more certs and start applying.A position in our cloud Ops team opened up and I was cheaper than hiring someone from outside the company. Took me 3 years of promotions and performance increments to finally earn what my coworkers do, but it was worth it. Now they are paying for me to get AWS certified, before I become a Sr Cloud Specialist.
Like other dudes have said in here, don’t get stuck at the help desk or tech support. We have dudes that have worked there for 10+ years and they have no upward mobility at all. If you’re lucky, you’ll become a team lead or manager, and that’s the end of the road.
Have you looked Into government contracting? I’m in rn and I’m about to do a career change into IT (starting with Sec +) and see where it takes meGlad I found this thread.
I recently passed my comptia network+ cert exam. Already have the sec+ cert from last year, was wondering if I should go ahead and do A+ to complete the core 3. I know you would normally start with A+ and work your way up but I went the other route.
When I started with sec+ I was new to IT and was interested in the course, so I just happened to do that one first.
i work for local IT government (county). not bad. benefits are okay, pay is decent. lots of work and not as slow in terms of keeping up with tech trendsHave you looked Into government contracting? I’m in rn and I’m about to do a career change into IT (starting with Sec +) and see where it takes me
Anynof you gov contractors in here with any insight in the IT field and would like to shed any experiences or what to expect, I would like to know. TIA!