**** 5dimes.
You are now chatting with 'Hannah'
Hannah: Welcome to our online Customer Service! How may I assist you today?
5D2046132: Hi
Hannah: Hello
5D2046132: I have a wager that was misgraded
5D2046132: .L-Basketball Props May 20 2014 - .Basketball - .INDIANA PACERS vs MIAMI HEAT - Which team wins race to 50 points? MIAMI HEAT +200
Hannah: Let me check with the department in charge, as soon as I have an answer I'll get back to you.
Hannah: Can you please confirm your account number and password?
Hannah: And the ticket number please
5D2046132: ********
5D2046132: ********
Hannah: Just a moment, please.
5D2046132: okay
Hannah: That race to 50 points, counts for both teams combined, for example if there is one going 24 to 25, the next point is the one that is going to count as the 50th point
5D2046132: WHAT?
5D2046132: no way
Hannah: Yes
5D2046132: that's not right
5D2046132: because later in the game on live betting, you guys offered "RACE TO 60" and the score at the time was like 40-35 or something
Hannah: I'm sorry, that is what I was informed
5D2046132: there was already 75 combined points scored
5D2046132: well they're wrong
5D2046132: RACE TO 50 means which team will score 50 points first
5D2046132: tell me this
Hannah: No sir
5D2046132: if the bet is who will score the 50th point, why would Miami be +200?
5D2046132: why would one team be +200 if there is almost a 50/50 chance that one team scores the 50th point of the game?
5D2046132: And why was there another bet called "RACE TO 60" when there was already 70+ combined points scored at that time?
Hannah: Let me double check with the wagering department
Hannah: Please bare with me
5D2046132: ask them those questions
Hannah: Sure
Hannah: Just a moment, please.
5D2046132: why would MIAMI be +200 on "RACE TO 50" ? Because the score was around 22-14 at that time... if it was a race to combined 50 points, NO TEAM WOULD EVER BE +200.
Hannah: One moment please
Hannah: Thank you for holding sir, I was informed that we will review the information with Live Betting Extra which is a 3rd party, this review process will take some time, in this case sir, since the match has to be reviewed by them, you will need to contact us back later
5D2046132: How do I check back without having to explain this again?