Lots of problems lately with the different Japan companies. As I discussed with Alp, Remambo only seems to work on the weekends if messaged directly, which essentially affects every single Bape release. As for Pondon, as much as I like the site in general, she responds to emails like 10% of the time, and the few that are responded to are done so with like a 5 day delay. It's more than an annoyance if you need to contact them with a timely question that involves things like your order, payment problems, glitches on their site, etc. You're essentially out of luck. I think it's a one person operation, so it's the price of doing business.
Love that hoodie. Nice pic. That said, I wouldn't be able to live with myself if I didn't point out that your pose looks exactly like the Sad Keanu meme:
http://sadkeanu.tumblr.com/