Official Travis Scott x Jordan Thread ...

[Guccishades]

The people that send in the gr as a F&F, trying to finesse or just ignorant? There's a similar issue with AM1 og reds. There was a March release (100s) and a restock (103s). I've bought 100s 3 times and they've failed StockX every time bc someone sent in a 103, not a 100. That one isn't as blatant as this one but the people that do it should be banned from StockX for life.

I would’ve did that if I knew, get paid a rack and better for a shoe going for $350?

 

[Bert.]

I would’ve did that if I knew, get paid a rack and better for a shoe going for $350?

Exactly

We slept

 

[Guccishades]

Exactly

We slept

Yup, would’ve took that gamble on Two or three of my pairs

 

[daruma]

Doing rough math on their numbers. A buddy was there a year ago for work and they rcvd 4000 pairs that day so let's use that as an avg. No Sunday deliveries so we'll say 26 delivery days.

4000 x 26 = 104,000 pairs x .3% = 312 pairs

So 312ish screw ups per month? That sounds like a lot but in context a .3% error rate is very very impressive.

there are probably people who got duped but didn't report because they don't know about the product.

so I see people coming up on stockX selling GR pairs as FF and stockX approving them

wonder how that works when the buyer requests a refund and stockX sees they were duped? are they allowed to take action and take their money back AFTER their own employee approved the shoes?

i believe stock x has cameras on every inspection. they can just go back to the videos to verify.

 

[dblplay1212]

I would’ve did that if I knew, get paid a rack and better for a shoe going for $350?

I feel safe in saying they'll charge it back to the account.

 

[Doom.]

4,000 pairs a day is insane.

 

[Bert.]

I feel safe in saying they'll charge it back to the account.

How tho? Their employees and company allowed it?

You can’t fault the seller for the companies mistake

Just my opinion of course

 

[Doom.]

Nine point fiver

Damn, that's the one I've already worn and it was a bday present. Only one I have to spare is the 10. ;\

 

[dblplay1212]

How tho? Their employees and company allowed it?

You can’t fault the seller for the companies mistake

Just my opinion of course

I'm sure there's something in the paperwork that allows them to charge back a seller.

 

[Deleted member 204831]

I think some sellers really didn’t know there’s a diff tho. They prob saw the price and said hell yea and went with it.

 

[po2345]

UPDATE: StockX has issued the following statement in response to the issues.

This was a mistake on our part. When the original Travis Scott F&F page was created, the images and information from the GR pair was accidentally uploaded on the site and in our authentication guide in place of the F&F pair. As a result, about a half dozen buyers received the wrong pair of shoes. Every one of those buyers has or is being refunded, and compensated for their inconvenience.

StockX has scaled significantly, and there are still areas where we can improve. There are human beings in the middle of every single transaction and human beings sometimes make mistakes.

But we track mistakes. We track errors like this, so we can get better. In fact, our success rate for sneakers is currently 99.7%. And while that might sound great, it’s important to note that we process thousands of sneakers per day across multiple authentication facilities . . . and that .3% translates to real customers. Customers who we should and can and will do better for. But a .3% error rate is where we are today, with tens of thousands of successful transactions each week.

And, so, we will continue to monitor and track those mistakes, and fix them when they happen, and continue to invest in training and technology to improve and get 99.7% as close as humanly possible to 100%. In the meantime, we appreciate everyone’s patience with our process, and everyone’s vigilance in keeping us honest, and everyone’s support of StockX.

If anyone has any questions or issues, please let us know. Email [email protected]. We respond to every message and will always do whatever it takes to resolve an issue

Glad they took some action.
But it's sad that these type of situations were only addressed once a well-known OG sneaker collector experienced this issue, SC writing an article & not when the four or five others on twitter said something.

PO

 

[dblplay1212]

Glad they took some action.
But it's sad that these type of situations were only addressed once a well-known OG sneaker collector experienced this issue, SC writing an article & not when the four or five others on twitter said something.

PO

To be fair they can't monitor all of twitter. A couple people saying it on Twitter doesn't register with a company their size. I don't mean to be taking their side in this, it should have never happened, but a .3% error %, if true, is really impressive.

 

[jmilionair]

UPDATE: StockX has issued the following statement in response to the issues.

This was a mistake on our part. When the original Travis Scott F&F page was created, the images and information from the GR pair was accidentally uploaded on the site and in our authentication guide in place of the F&F pair. As a result, about a half dozen buyers received the wrong pair of shoes. Every one of those buyers has or is being refunded, and compensated for their inconvenience.

StockX has scaled significantly, and there are still areas where we can improve. There are human beings in the middle of every single transaction and human beings sometimes make mistakes.

But we track mistakes. We track errors like this, so we can get better. In fact, our success rate for sneakers is currently 99.7%. And while that might sound great, it’s important to note that we process thousands of sneakers per day across multiple authentication facilities . . . and that .3% translates to real customers. Customers who we should and can and will do better for. But a .3% error rate is where we are today, with tens of thousands of successful transactions each week.

And, so, we will continue to monitor and track those mistakes, and fix them when they happen, and continue to invest in training and technology to improve and get 99.7% as close as humanly possible to 100%. In the meantime, we appreciate everyone’s patience with our process, and everyone’s vigilance in keeping us honest, and everyone’s support of StockX.

If anyone has any questions or issues, please let us know. Email [email protected]. We respond to every message and will always do whatever it takes to resolve an issue

This is one of the only responses where they actually take blame for a mistake. Usually Stockx would just say that there employees are experts and know what theyre doing lol.

 

[po2345]

To be fair they can't monitor all of twitter. A couple people saying it on Twitter doesn't register with a company their size. I don't mean to be taking their side in this, it should have never happened, but a .3% error %, if true, is really impressive.

I mean they contacted Stock X as well, I was just saying they only did this elaborate response because this specific instance blew up on media outlets & an IG user with a lot of sneaker followers posted it.

If I don't post on social media, I should have the comfort they will handle my issue in the same manner, but thats not often the case.

The error % is in fact cool, but that wasn't what i was referring too. Moreso how the handle the orders that aren't fine.

PO

 

[dblplay1212]

I mean they contacted Stock X as well, I was just saying they only did this elaborate response because this specific instance blew up on media outlets & an IG user with a lot of sneaker followers posted it.

If I don't post on social media, I should have the comfort they will handle my issue in the same manner, but thats not often the case.

The error % is in fact cool, but that wasn't what i was referring too. Moreso how the handle the orders that aren't fine.

PO

What makes you think StockX wouldn't have handled it the same for the affected parties without the SC article? Would they have made a big statement about it? Of course not. They'd be dumb to bring light to it. I don't think they'd blow the people off and screw them though.

Like I said earlier, I'm just always skeptical when I see people complaining on social media. Especially when those people are resellers. I'm sure some are legit but often times it's people trying to finesse the system. Hell we have someone in the OW thread trying to see if he can not send his pair that sold bc prices have jumped $100 and he regrets selling at the lower amount. So many shady people out there that I typically just think everyone is full of **** and trying to finesse until proven otherwise.

 

[shwoom]

smh, how ya'll gonna think a .3% error is good??

six sigma is 99.99966 accuracy rate

ya'll think .3% is good until you're one of the 3/1000, that rate is high as hell

 

[blackfrankwhite]

smh, how ya'll gonna think a .3% error is good??

six sigma is 99.99966 accuracy rate

ya'll think .3% is good until you're one of the 3/1000, that rate is high as hell

Hahaha this isn’t Amazon or Boeing or 3M homie. It’s rare for ANY company to implement and maintain Six Sigma processes, even huge companies have trouble implementing it.

It’s Stock X bro. They’re not that big and a relatively new business on the market. 99.7% is pretty good considering the circumstances.

 

[dblplay1212]

smh, how ya'll gonna think a .3% error is good??

six sigma is 99.99966 accuracy rate

ya'll think .3% is good until you're one of the 3/1000, that rate is high as hell

Wren you're dealing with human error, 99.7% is outstanding. Six Sigma accuracy numbers are a great goal but very few if any companies achieve them if human anything is involved.

https://www.linkedin.com/pulse/10-reasons-organizations-do-use-lean-six-sigma-aderonke-lawson

No one actually ever reaches a final stage of learning. It is a continuous process -- Today, Ritz-Carlton recognizes that leadership is about striving for excellence not perfection. Similarly, Lean Six Sigma is about striving for excellence, not necessarily reaching 99.9997 percent accuracy. So, don't procrastinate about deploying Lean Six Sigma in your business because if you don't have all the pieces in place or have not been trained in all of the tools. Start the process by doing.

 

[Lucky13s]

0.3% error rate is amazing. The problem is that I don't believe for a second that the figure is accurate.

 

[dblplay1212]

0.3% error rate is amazing. The problem is that I don't believe for a second that the figure is accurate.

Right. Not sure if I believe it or not but honestly we don't hear about THAT many screw ups with them and they are doing 100k+ pairs a month. Those stories are out there but relatively rare with that volume. It may now be .3% but it's probably close to that.

 

[JPS]

im thinking of lace swapping the Cactus IV and the tinker 3s

 

[Lucky13s]

Right. Not sure if I believe it or not but honestly we don't hear about THAT many screw ups with them and they are doing 100k+ pairs a month. Those stories are out there but relatively rare with that volume. It may now be .3% but it's probably close to that.

Well it's tough (impossible?) to get an accurate measure of how many fakes pass through. People use StockX because they themselves don't know how to legit check. So if the consumer receives decent fakes, how many of them would notice and complain? My guess would be a small percentage.

I'm not anti-StockX as a company. I think some people are too harsh on them, they don't intentionally screw up, and they're better than using Ebay. But I do think StockX overstates how good or accurate they are.

 

[airraab]

Does goat penalize you for cancels with a fee or only deduction of PTS as seller rating?

 

[jshortt]

I'm not anti-StockX as a company. I think some people are too harsh on them, they don't intentionally screw up, and they're better than using Ebay. But I do think StockX overstates how good or accurate they are.

I think a big part of the problem with them is that they seem to go out of their way to help some folks with problems, but straight up give the finger to others. That's definitely my issue with them.

Not gonna say what shoe, but they definitely sent me a pair where the right one was leaning at like a 45 degree angle because the upper had been attached to the midsole wrong. 100% should've been a B-grade. Had the nerve to tell me it was "a slight variation in production," the shoe fit their definition of deadstock, and that I was welcome to try to list the shoes for sale with them if I was unhappy.

I get that response for my legit problem, then see folks on here posting they got a $40 credit or something crazy because one shoe was unlaced. C'mon now.

 

[livephree]

Does goat penalize you for cancels with a fee or only deduction of PTS as seller rating?

Yes! And it's automatic even when it's not your fault i.e. a package dropped of to shipping place but they take there sweet time scanning it as accepted so trking can activate. Lost out on a sale for that and almost another one ystrdy and I deliberately had them scan in. Doesn't make sense.