Dear Reddit Users.
First and foremost I would like to express my sincerest apologies to all of you for the lack of communication that we have provided. Unfortunately, we have been dedicating a great deal of time and effort into keeping the servers running. This resulted in us not being transparent about many issues with our extremely valued users.
Thank you to those who submitted bugs via our support form. Those bugs that our team was able to reproduce are currently being worked on.
I would like to address the issue that is coming up a lot at the moment regarding releasing to more countries before stabilising our servers. Truth be told, we have been working on both of these things. Our team is still small and Pokémon Go has grown much faster than we could have imagined.
We are still working on releasing Pokémon Go to more countries as we want everyone around the globe to be able to enjoy the thrill of catching Pokémon through AR. We have read the stories of Reddit users achieving what they never thought they could because of Pokémon Go and it makes us so happy that it's more than just a game to some.
We are, however, working day and night in an attempt to keep our servers alive. With every release, we are increasing our server capacity. So please don't think that we are ignoring these issues.
Finally, I would like to address the Google Maps API issue that is causing the tracking and maps to not work as intended. Two updates ago, in a desperate attempt to keep the servers running a compromise was made. We submitted a false API with the update to reduce server loads. This will be changed when we are confident our servers can withstand the enormous userbase.
Thank you and our sincerest apologies, Niantic Labs.
