raf - you know how that can be calling in, i think that is luck of the draw. the woman who i got was on point and knew what she was doing and talking about. call back tomorrow, give it another shot.
box - i don't trust att, so yeah i am calling to make sure they get it right. because i know they don't want me to even have it anymore, and will do anything to make sure its lost and i have to select some new shared plan i dont even want. if its a couple of phone calls, thats what it is. end of day its not too difficult.