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I don't refund anybody until I get the item back in the mail.Resolution Center, after 3 days update it to a claim if he hasnt refunded you
A few years ago I sent a couple of iPhone 4's to a confirmed address only to have the buyer refuse delivery. The buyer opened a claim, got their money back, and all I got back in the mail was a box full of broken cordless home phones. No recourse. Seller Protection is a bunch of BS.