[h1]Microsoft Gets Sued For Red Rings[/h1]
[h2]Excessive failure rate of the Xbox 360 spurs class-action lawsuit.[/h2]
by
Scott Lowe
October 16, 2008 - The critical hardware failure known as The Three Red Rings of Death has been an unfortunate affliction for countless Xbox 360 owners. In fact, the problem has become so well known that we went as far as to name our
Xbox 360 channel podcast after it. Fortunately, Microsoft has attempted to do customers right by extending the warranty of all Xbox 360 systems to cover any and all Three Red Light problems. The process is lengthy and tedious, but users can have their consoles repaired and returned, free of charge within two weeks.
Nevertheless, many have speculated that the problem extends further than Microsoft has let on. During the early months of the console's lifespan, Microsoft announced that the issue had been contained within the industry average for hardware failure of three to five percent. In the time since, many reports have suggested that the hardware failure has been in excess of 30% or 40%. Taking these claims to heart,
a class action lawsuit has been filed in the State of California against Microsoft for the red rings hardware failures.
The suit claims that Microsoft concealed the true failure rates to maintain a competitive edge with Sony and Nintendo. The suit is also reported to claim that the true failure rate has exceeded 50% of Xbox 360 consoles produced.
The lawsuit seeks to have Microsoft formally execute a refund program for customers in California as well as disgorge all of the profits made from the Xbox 360.
For more on the legal battle against Microsoft, stay tuned to IGN Gear.