- Sep 30, 2006
- 15,804
- 12,202
^ Persistence
Never give up guys
Never give up guys
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my Kaws story is SO wild (copy and paste from when I originally posted the story)
ok, so i hit the Kaws lottery, they ship my shoes etc etc. I have UPS My Choice set up to automatically redirect pacakages to a UPS Access Point so I can pick up stuff after I get off work. Keep in mind this is right before Christmas when UPS is having major issues. I get my tracking info, its shipped, no problem. It was supposed to deliver on a Thursday. Got delayed. Moved to Friday. Cool. Friday comes, and nothing is updating on the tracking. Finally, Friday night at *8:14pm i get an update "The receiver states the product was not ordered and has refused the delivery. Package will be returned to sender." OK WHAT?? At this point I am freaking out. I frantically get on the phone with UPS, and its over an hour wait. I tell the rep what has happened, and that this is a huge mistake, and she says nothing she can do, since the package has already left Houston on the way back to Brooklyn. She says only option is to get in touch with the shipper (Kaws). Click. Crap. I call back. Another hour wait. Same story. This happens twice more. (Friday late night). I immediately email Kaws and let them know what has happened. I wait patiently.
Enter Saturday morning. ( 12/9) my friend somehow gets on the phone with a manager who has more authority, and she requests a delivery change. This is reflected in my tracking notes. Welp, it didnt work. Blah blah blah. Package makes it back to Brooklyn and has officially been returned to sender. I email Kaws again when the package makes it back to them on 12/18, again letting them know what has happened. I emphasized that at this point I still had not called my CC company to ask for a charge back.
KAWS RESPONDS! ON 12/19 they say they will reship the shoes to me (no extra $$) and ask me for my preferred address so it doesn't have to go back to a UPS Access Point. I respond and give them my address. NO RESPONSE BACK FROM KAWS.......on 12/22 they finally email me back saying the shoes have shipped and give me my tracking number.
Delivery was scheduled for 1/2/18. but they came early AND I FINALLY HAVE THEM IN HAND!!
Chris was super cool when I got to the counter. Everything flowed so despite the amount of people, there were no real issues from what I heard.
True. But most places just give that "sorry, there's nothing we can do" bs.
What a roller coaster ride
it was more the waiting that sucked, i'm not complaining about how they handle business, but the merch stock definitely didn't match what they sold. so that makes me wonder about the online orders placed also. it's all the same shopify system from what i see.
also the wait got longer and longer as the day went on cause they were backed up, i waited 3 hours and my pickup window was 1-2.
Next time y’all see Chris tell him I’m not a bot
My shoe order was in the 14xx but my separate merch/clothing order was in the 18xxx. I think a lot of people may have separated orders as well and can't just be 20k of shoe orders alone.Curious to see what people's order numbers were in here (not specific numbers btw). I didn't really have any large issues on the site, but ended up with order number 5xxx. A lot of horror stories on twitter and here, but that was one of the easiest drops considering how many people were probably trying on the site. Wondering if my order actually gets shipped, but will just have to wait and see.
The clothing was a **** show. Worse part of the release event. Aside from the time slots that no one followed and the fools trying to loop.
90% of people I spoke too said thisNext time y’all see Chris tell him I’m not a bot