- Aug 30, 2012
- 18,810
- 9,293
Studying a bit of it now since my job is getting more into ITIL processes. Basic stuff on processes, just new terms to learn. It helps to get multiple groups on the same page because technical folks are really bad on process, coordination and workflow. Really bad.
Pretty much. Someone who is not versed in it will look at change management, applications like Remedy, thought out processes as outlandish and pointless. But it definitely adds structure and efficiency in the long run.
I was one test away from getting the intermediate certification.