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thanks for the tips, I'll def constantly work to advance upwards in the field. I'm wanting to lean towards the networking side.Meant to answer your questions but got busy. But to be honest start networking now within the IT dept and see if you can do a shadow job here and there to see what it really likes. Ask your windows admin to see what it took to get that spot they have now and just watch them when they're doing a project, pick their brains, i did that pretty much for all the infrastructure team since i work closely with them when i was doing Service Desk. (Desktop Engineer, System Admins, Networking and sometimes the PMO)
If i were you id start taking an hour here and there and start studying on something you want to do. Service Desk is a good foundation and its an open road that will take you anywhere where you want to be, just don't be stuck there for a long a time.
As for me, when i started the company was still small enough to the point that everyone was doing everything. I was just a quick learner that to the point where i started taking ownership on some of the stuff that nobody wanted like for example asset management. I was doing this on some systems that we use too. Then got my break when they asked me to be a ServiceNow admin and ended up with a new title as an Application Engineer. I own pretty what what i've been doing anyway but now with pay and title. (O365, Box, Sharepoint, ServiceNow) are the stuff im responsible for.
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