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- Feb 13, 2015
Did this change recently? All you need to do is a quick google search on how bad their return policy is - plenty of stories of people buying the wrong size for a gift and no refunds/exchanges were allowed after 2 weeks, even with receipt.
This was last week. I live in California, but originally from Vancouver (where Lululemon is based). My buddy worked at the call center in Vancouver and he said they're always told to give free exchanges and returns on almost all items. They have an "implicit 5 year guarantee"
Of course you will see bad reviews of ****** service for any company. That's just reality (and really picky customers).