The complaint was originally filed Oct. 9 on behalf of Mary Andrews, Earvin Kyles and “all others similarly situated” against TRG Customer Solutions Inc. — now known as IBEX Global Solutions.
“Plaintiffs allege that IBEX fails to pay its call center workers for all time worked by means of a company-wide and facility-wide policy and practice,” according to the complaint. “Specifically, IBEX requires plaintiffs and other call center workers to perform various preparatory work activities before their paid shifts begin, including activities related to the operation of their computers.”