- Apr 15, 2011
- 90
- 10
extremely pissed...how can they not send out emails...placing call today and hopefully I will be getting them from now on
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Originally Posted by rojanjon
This. How can that even happen? Send to some members and not others? Makes me feel like renewing it wouldn't be worth it at this point if this is the type of service I'll be receiving.Originally Posted by bostonmarc
Gold Club member for 2 years and never got an email. Nothing in spam either
Originally Posted by Heavy23
extremely pissed...how can they not send out emails...placing call today and hopefully I will be getting them from now on
After contacting our e-mail service provider, they said one reason why a lot of customers were not receiving any promotional e-mails from us was because they may have unsubscribed from our e-mail newsletter. So if you are not receiving any promotional e-mails from us at all, I would recommend signing back up to our e-mail newsletter by going to the link below:Originally Posted by KiCkzB4HoZ
I got no email about EITHER shoe. this is so frustrating. So par for the course for eastbay
The shoes were only available over the phone to Gold Club members when the e-mail was sent out on Monday. Any sizes that were left over by 7 AM CT the following day became available for everyone else. Since there was some sizes left from the launch on Monday, the shoes were put up on our website on Tuesday after 7 AM CT.Originally Posted by wiseman299
This promo is def a gimmick. The ad clearly stated these would not be online but I look and voila they were they. Too bad I actually believed their ad and looked later in the day but my size was gone.
Originally Posted by rojanjon
This. How can that even happen? Send to some members and not others? Makes me feel like renewing it wouldn't be worth it at this point if this is the type of service I'll be receiving.Originally Posted by bostonmarc
Gold Club member for 2 years and never got an email. Nothing in spam either
Originally Posted by Heavy23
extremely pissed...how can they not send out emails...placing call today and hopefully I will be getting them from now on
After contacting our e-mail service provider, they said one reason why a lot of customers were not receiving any promotional e-mails from us was because they may have unsubscribed from our e-mail newsletter. So if you are not receiving any promotional e-mails from us at all, I would recommend signing back up to our e-mail newsletter by going to the link below:Originally Posted by KiCkzB4HoZ
I got no email about EITHER shoe. this is so frustrating. So par for the course for eastbay
The shoes were only available over the phone to Gold Club members when the e-mail was sent out on Monday. Any sizes that were left over by 7 AM CT the following day became available for everyone else. Since there was some sizes left from the launch on Monday, the shoes were put up on our website on Tuesday after 7 AM CT.Originally Posted by wiseman299
This promo is def a gimmick. The ad clearly stated these would not be online but I look and voila they were they. Too bad I actually believed their ad and looked later in the day but my size was gone.
Originally Posted by EastbayRep
If you are receiving promotional e-mails from us but just did not receive the Gold Club restock e-mails, there are other issues causing the e-mail to not be delivered. [color= rgb(0, 0, 0)]We are currently working with our e-mail service provider to try and get this fixed.[/color]
Originally Posted by EastbayRep
If you are receiving promotional e-mails from us but just did not receive the Gold Club restock e-mails, there are other issues causing the e-mail to not be delivered. [color= rgb(0, 0, 0)]We are currently working with our e-mail service provider to try and get this fixed.[/color]
Exactly. What does this do for me? I waited for the e-mail patiently as did others and didnt receive it. Fixing something AFTER the fact doesnt help. It makes little sense to roll out a new initiative to gold members when you dont have the setup in place to run it.Originally Posted by PTone
Originally Posted by EastbayRep
If you are receiving promotional e-mails from us but just did not receive the Gold Club restock e-mails, there are other issues causing the e-mail to not be delivered. [color= rgb(0, 0, 0)]We are currently working with our e-mail service provider to try and get this fixed.[/color]
Great! So, for those that missed out on this, does that put the items in the members' hands?