The Eastbay Re-Stock Thread **update pg. 10** Vol. Gold Club Member

[gottabdashoes]

Originally Posted by EastbayRep

Originally Posted by GottaBdaShoes

EastBay Rep RAY,

Why doesn't eastbay incorporate the same checkout method as ticketmaster? "You have 2 minutes to complete the transaction before your items are released to the general public again." Instead of that crappy system you guys have now where people have to wait 58 minutes to find out that they're not getting a damn thing. It's a bad customer experience and builds a history of negativity towards your company. Eastbay wouldn't exist if we don't maintain it with sales. Listen to us.

Right now our main bottle neck is our ordering system.  Until we upgrade it, which should happen sometime in the future, we can not change much else with our website when it comes to taking orders. 

EastbayRep - Ray

I'm not attacking you but that's an unacceptable answer. In the Marines, this matter would have been taken care of before it was even brought up. I realize it's not that situation but when it comes to businesses, the customer should always be right. Customer satisfaction should be number one. A lot of people are left in disappointment when the timer says you have an hour until checkout and it gets to 8 minutes then jumps to 38 minutes again. I love ticketmasters checkout. It should be incorporated into your company's website.

 

[gottabdashoes]

Originally Posted by EastbayRep

Originally Posted by GottaBdaShoes

EastBay Rep RAY,

Why doesn't eastbay incorporate the same checkout method as ticketmaster? "You have 2 minutes to complete the transaction before your items are released to the general public again." Instead of that crappy system you guys have now where people have to wait 58 minutes to find out that they're not getting a damn thing. It's a bad customer experience and builds a history of negativity towards your company. Eastbay wouldn't exist if we don't maintain it with sales. Listen to us.

Right now our main bottle neck is our ordering system.  Until we upgrade it, which should happen sometime in the future, we can not change much else with our website when it comes to taking orders. 

EastbayRep - Ray

I'm not attacking you but that's an unacceptable answer. In the Marines, this matter would have been taken care of before it was even brought up. I realize it's not that situation but when it comes to businesses, the customer should always be right. Customer satisfaction should be number one. A lot of people are left in disappointment when the timer says you have an hour until checkout and it gets to 8 minutes then jumps to 38 minutes again. I love ticketmasters checkout. It should be incorporated into your company's website.

 

[downyboy]

^ In the marines???

c'mon now.

 

[downyboy]

^ In the marines???

c'mon now.

 

[843airmaestro]

Originally Posted by GottaBdaShoes

Originally Posted by EastbayRep

Originally Posted by GottaBdaShoes

EastBay Rep RAY,

Why doesn't eastbay incorporate the same checkout method as ticketmaster? "You have 2 minutes to complete the transaction before your items are released to the general public again." Instead of that crappy system you guys have now where people have to wait 58 minutes to find out that they're not getting a damn thing. It's a bad customer experience and builds a history of negativity towards your company. Eastbay wouldn't exist if we don't maintain it with sales. Listen to us.

Right now our main bottle neck is our ordering system.  Until we upgrade it, which should happen sometime in the future, we can not change much else with our website when it comes to taking orders. 

EastbayRep - Ray

I'm not attacking you but that's an unacceptable answer. In the Marines, this matter would have been taken care of before it was even brought up. I realize it's not that situation but when it comes to businesses, the customer should always be right. Customer satisfaction should be number one. A lot of people are left in disappointment when the timer says you have an hour until checkout and it gets to 8 minutes then jumps to 38 minutes again. I love ticketmasters checkout. It should be incorporated into your company's website.

Well the Marines brainwash people, Eastbay is a company....kinda reaching there bro. Not trying to bust you up but why do you keep trying to order from Eastbay? Move on. That's what I've learned for popular releases. Gold Members should have priority though over non Gold Member customers, maybe a future consideration there Ray.

 

[843airmaestro]

Originally Posted by GottaBdaShoes

Originally Posted by EastbayRep

Originally Posted by GottaBdaShoes

EastBay Rep RAY,

Why doesn't eastbay incorporate the same checkout method as ticketmaster? "You have 2 minutes to complete the transaction before your items are released to the general public again." Instead of that crappy system you guys have now where people have to wait 58 minutes to find out that they're not getting a damn thing. It's a bad customer experience and builds a history of negativity towards your company. Eastbay wouldn't exist if we don't maintain it with sales. Listen to us.

Right now our main bottle neck is our ordering system.  Until we upgrade it, which should happen sometime in the future, we can not change much else with our website when it comes to taking orders. 

EastbayRep - Ray

I'm not attacking you but that's an unacceptable answer. In the Marines, this matter would have been taken care of before it was even brought up. I realize it's not that situation but when it comes to businesses, the customer should always be right. Customer satisfaction should be number one. A lot of people are left in disappointment when the timer says you have an hour until checkout and it gets to 8 minutes then jumps to 38 minutes again. I love ticketmasters checkout. It should be incorporated into your company's website.

Well the Marines brainwash people, Eastbay is a company....kinda reaching there bro. Not trying to bust you up but why do you keep trying to order from Eastbay? Move on. That's what I've learned for popular releases. Gold Members should have priority though over non Gold Member customers, maybe a future consideration there Ray.

 

[rod301]

Originally Posted by DownyBoy

^ In the marines???

c'mon now.

  

 

[rod301]

Originally Posted by DownyBoy

^ In the marines???

c'mon now.

  

 

[19mushimushi88]

Originally Posted by GottaBdaShoes

Originally Posted by EastbayRep

Originally Posted by GottaBdaShoes

EastBay Rep RAY,

Why doesn't eastbay incorporate the same checkout method as ticketmaster? "You have 2 minutes to complete the transaction before your items are released to the general public again." Instead of that crappy system you guys have now where people have to wait 58 minutes to find out that they're not getting a damn thing. It's a bad customer experience and builds a history of negativity towards your company. Eastbay wouldn't exist if we don't maintain it with sales. Listen to us.

Right now our main bottle neck is our ordering system.  Until we upgrade it, which should happen sometime in the future, we can not change much else with our website when it comes to taking orders. 

EastbayRep - Ray

I'm not attacking you but that's an unacceptable answer. In the Marines, this matter would have been taken care of before it was even brought up. I realize it's not that situation but when it comes to businesses, the customer should always be right. Customer satisfaction should be number one. A lot of people are left in disappointment when the timer says you have an hour until checkout and it gets to 8 minutes then jumps to 38 minutes again. I love ticketmasters checkout. It should be incorporated into your company's website.

sorry but if the cust was ALWAYS right business cannot exist, why because the cust is most often not right and or stupid

 messed up way of saying it but its the truth should you put customer service first absolutely but within reason the whole "customer is always right" thing has been abused and misused becoming nothing more than a smokescreen for people to use when they really mean "hey, I'm a customer so give me whatever I want"
Ridiculous

 

[19mushimushi88]

Originally Posted by GottaBdaShoes

Originally Posted by EastbayRep

Originally Posted by GottaBdaShoes

EastBay Rep RAY,

Why doesn't eastbay incorporate the same checkout method as ticketmaster? "You have 2 minutes to complete the transaction before your items are released to the general public again." Instead of that crappy system you guys have now where people have to wait 58 minutes to find out that they're not getting a damn thing. It's a bad customer experience and builds a history of negativity towards your company. Eastbay wouldn't exist if we don't maintain it with sales. Listen to us.

Right now our main bottle neck is our ordering system.  Until we upgrade it, which should happen sometime in the future, we can not change much else with our website when it comes to taking orders. 

EastbayRep - Ray

I'm not attacking you but that's an unacceptable answer. In the Marines, this matter would have been taken care of before it was even brought up. I realize it's not that situation but when it comes to businesses, the customer should always be right. Customer satisfaction should be number one. A lot of people are left in disappointment when the timer says you have an hour until checkout and it gets to 8 minutes then jumps to 38 minutes again. I love ticketmasters checkout. It should be incorporated into your company's website.

sorry but if the cust was ALWAYS right business cannot exist, why because the cust is most often not right and or stupid

 messed up way of saying it but its the truth should you put customer service first absolutely but within reason the whole "customer is always right" thing has been abused and misused becoming nothing more than a smokescreen for people to use when they really mean "hey, I'm a customer so give me whatever I want"
Ridiculous

 

[gottabdashoes]

^ People like that is why things will never change. When you speak with your wallet, they WILL listen. smh

..n yes, I was being sarcastic about the Marine thing. Smart guys. lol

 

[gottabdashoes]

^ People like that is why things will never change. When you speak with your wallet, they WILL listen. smh

..n yes, I was being sarcastic about the Marine thing. Smart guys. lol

 

[19mushimushi88]

Originally Posted by GottaBdaShoes

^ People like that is why things will never change. When you speak with your wallet, they WILL listen. smh

..n yes, I was being sarcastic about the Marine thing. Smart guys. lol

all I was saying is that some customers are NEVER satisfied case and point I sell a guy a product at the my job he brings it back said it doesn't work I exchange it for another and apologize for the inconvenience offer him a discount on his next purchase he says he wants the discount plus he wants me to pay for his gas because he had to drive back to the store
I hit him with the

Fact of the matter is business's should try to satisfy the needs and wants of the customer but within reason offer the guy something free or discounted ok giving free or discounted and paying for gas = unreasonable

 

[19mushimushi88]

Originally Posted by GottaBdaShoes

^ People like that is why things will never change. When you speak with your wallet, they WILL listen. smh

..n yes, I was being sarcastic about the Marine thing. Smart guys. lol

all I was saying is that some customers are NEVER satisfied case and point I sell a guy a product at the my job he brings it back said it doesn't work I exchange it for another and apologize for the inconvenience offer him a discount on his next purchase he says he wants the discount plus he wants me to pay for his gas because he had to drive back to the store
I hit him with the

Fact of the matter is business's should try to satisfy the needs and wants of the customer but within reason offer the guy something free or discounted ok giving free or discounted and paying for gas = unreasonable

 

[taiwarrenwan]

Originally Posted by 19MushiMushi88

Originally Posted by GottaBdaShoes

^ People like that is why things will never change. When you speak with your wallet, they WILL listen. smh

..n yes, I was being sarcastic about the Marine thing. Smart guys. lol

all I was saying is that some customers are NEVER satisfied case and point I sell a guy a product at the my job he brings it back said it doesn't work I exchange it for another and apologize for the inconvenience offer him a discount on his next purchase he says he wants the discount plus he wants me to pay for his gas because he had to drive back to the store
I hit him with the

Fact of the matter is business's should try to satisfy the needs and wants of the customer but within reason offer the guy something free or discounted ok giving free or discounted and paying for gas = unreasonable

Above post makes a good point. A lot of times, customers are difficult to satisfy, even when the issue is corrected; the customer always wants more (which is understandable) for their time, gas, emotional distress, etc.  However, I think the point here is members have been contacting the E.B. reps several times and they're still not getting their e-mails so they're missing out on these re-releases. I was one of them, but they corrected that for me so it's all good. But, I can see why people are salty about it.

 

[taiwarrenwan]

Originally Posted by 19MushiMushi88

Originally Posted by GottaBdaShoes

^ People like that is why things will never change. When you speak with your wallet, they WILL listen. smh

..n yes, I was being sarcastic about the Marine thing. Smart guys. lol

all I was saying is that some customers are NEVER satisfied case and point I sell a guy a product at the my job he brings it back said it doesn't work I exchange it for another and apologize for the inconvenience offer him a discount on his next purchase he says he wants the discount plus he wants me to pay for his gas because he had to drive back to the store
I hit him with the

Fact of the matter is business's should try to satisfy the needs and wants of the customer but within reason offer the guy something free or discounted ok giving free or discounted and paying for gas = unreasonable

Above post makes a good point. A lot of times, customers are difficult to satisfy, even when the issue is corrected; the customer always wants more (which is understandable) for their time, gas, emotional distress, etc.  However, I think the point here is members have been contacting the E.B. reps several times and they're still not getting their e-mails so they're missing out on these re-releases. I was one of them, but they corrected that for me so it's all good. But, I can see why people are salty about it.

 

[19mushimushi88]

Originally Posted by Taiwarrenwan

Originally Posted by 19MushiMushi88

Originally Posted by GottaBdaShoes

^ People like that is why things will never change. When you speak with your wallet, they WILL listen. smh

..n yes, I was being sarcastic about the Marine thing. Smart guys. lol

all I was saying is that some customers are NEVER satisfied case and point I sell a guy a product at the my job he brings it back said it doesn't work I exchange it for another and apologize for the inconvenience offer him a discount on his next purchase he says he wants the discount plus he wants me to pay for his gas because he had to drive back to the store
I hit him with the

Fact of the matter is business's should try to satisfy the needs and wants of the customer but within reason offer the guy something free or discounted ok giving free or discounted and paying for gas = unreasonable

Above post makes a good point. A lot of times, customers are difficult to satisfy, even when the issue is corrected; the customer always wants more (which is understandable) for their time, gas, emotional distress, etc.  However, I think the point here is members have been contacting the E.B. reps several times and they're still not getting their e-mails so they're missing out on these re-releases. I was one of them, but they corrected that for me so it's all good. But, I can see why people are salty about it.

I agree, and I just signed up for gold membership on the 3rd so I hope I don't have to deal with this issue, you right the main thing here is CORRECT THE PROBLEM and if you can't then maybe we need to be speaking to someone who can. If your email client is the culprit fix or fire one or the other, the difference between companies like this one and smaller companies is smaller companies can stop and turn on a dime while big dinosaurs like Eastbay have trouble adjusting or changing direction AKA  too much "red tape" while you're sitting their trying to negotiate how to fix or should we even bother with your higher ups money is walking out the door so it behooves you as a company to rectify this and all situations with a quickness otherwise you'll be basically shutout from the Jordan sneaker head market sure there's plenty of pie left but why pass on a whole pie for a partial one?


Moosh-"Game, Blouses"

 

[19mushimushi88]

Originally Posted by Taiwarrenwan

Originally Posted by 19MushiMushi88

Originally Posted by GottaBdaShoes

^ People like that is why things will never change. When you speak with your wallet, they WILL listen. smh

..n yes, I was being sarcastic about the Marine thing. Smart guys. lol

all I was saying is that some customers are NEVER satisfied case and point I sell a guy a product at the my job he brings it back said it doesn't work I exchange it for another and apologize for the inconvenience offer him a discount on his next purchase he says he wants the discount plus he wants me to pay for his gas because he had to drive back to the store
I hit him with the

Fact of the matter is business's should try to satisfy the needs and wants of the customer but within reason offer the guy something free or discounted ok giving free or discounted and paying for gas = unreasonable

Above post makes a good point. A lot of times, customers are difficult to satisfy, even when the issue is corrected; the customer always wants more (which is understandable) for their time, gas, emotional distress, etc.  However, I think the point here is members have been contacting the E.B. reps several times and they're still not getting their e-mails so they're missing out on these re-releases. I was one of them, but they corrected that for me so it's all good. But, I can see why people are salty about it.

I agree, and I just signed up for gold membership on the 3rd so I hope I don't have to deal with this issue, you right the main thing here is CORRECT THE PROBLEM and if you can't then maybe we need to be speaking to someone who can. If your email client is the culprit fix or fire one or the other, the difference between companies like this one and smaller companies is smaller companies can stop and turn on a dime while big dinosaurs like Eastbay have trouble adjusting or changing direction AKA  too much "red tape" while you're sitting their trying to negotiate how to fix or should we even bother with your higher ups money is walking out the door so it behooves you as a company to rectify this and all situations with a quickness otherwise you'll be basically shutout from the Jordan sneaker head market sure there's plenty of pie left but why pass on a whole pie for a partial one?


Moosh-"Game, Blouses"

 

[rojanjon]

Too lazy to read through all these pages; but, since I can't rely on the e-mail to alert me of the re-stocks does anyone know what's next? CJDynasty? Anything other than Bordeauxs coming up?

 

[rojanjon]

Too lazy to read through all these pages; but, since I can't rely on the e-mail to alert me of the re-stocks does anyone know what's next? CJDynasty? Anything other than Bordeauxs coming up?

 

[downyboy]

Originally Posted by GottaBdaShoes

^ People like that is why things will never change. When you speak with your wallet, they WILL listen. smh

..n yes, I was being sarcastic about the Marine thing. Smart guys. lol

Feel free to speak with your wallet, the limited shoes that use the timer will still sell out even if you don't buy them. You need to take a step back and look at this issue from a business perspective. Sure the customer is always right, but whats good for the customer isn't always good for the business. I'm sure the upgrades to Eastbay's systems to move away from the timer system are substantial and require a decent amount of capital and time investment. Not only that, but you're asking Eastbay to make these upgrades for a smaaaaaall portion of their customer base and even when those few are disappointed limited products still sells out. Cost/Benefit analysis. I don't like how the timer works on eastbay either, but that doesn't mean I'll stop purchasing from them. I just know when its best to find certain items through other avenues. Eastbay has looked out for me with great customer service for the past 15+ years, which is why I will continue to spend money there.

With that said...I've never received any restock emails from eastbay.

Gonna need to send eastbayrep a PM.

 

[downyboy]

Originally Posted by GottaBdaShoes

^ People like that is why things will never change. When you speak with your wallet, they WILL listen. smh

..n yes, I was being sarcastic about the Marine thing. Smart guys. lol

Feel free to speak with your wallet, the limited shoes that use the timer will still sell out even if you don't buy them. You need to take a step back and look at this issue from a business perspective. Sure the customer is always right, but whats good for the customer isn't always good for the business. I'm sure the upgrades to Eastbay's systems to move away from the timer system are substantial and require a decent amount of capital and time investment. Not only that, but you're asking Eastbay to make these upgrades for a smaaaaaall portion of their customer base and even when those few are disappointed limited products still sells out. Cost/Benefit analysis. I don't like how the timer works on eastbay either, but that doesn't mean I'll stop purchasing from them. I just know when its best to find certain items through other avenues. Eastbay has looked out for me with great customer service for the past 15+ years, which is why I will continue to spend money there.

With that said...I've never received any restock emails from eastbay.

Gonna need to send eastbayrep a PM.

 

[startin2stack]

Overrated.

 

[startin2stack]

Overrated.

 

[nikerider]

I also only have good things to say about the Eastbay employees on this board. Al least they are helping and trying to assist us.
Actually, if it wasn't for them posting the link on here I would have continued to miss out on the restocks. So hats off to them.

Also, we cannot keep being so critical of them. Large companies move slowly sometimes, it's just the nature of the beast.
Is it annoying at times, yes. However, i'm sure one day they will correct the email issues and the timer, that I'm sure.