- 11,101
- 17,121
- Joined
- Aug 21, 2010
So t mobile Sent me a temp device s6 edge and gave me the run around on how to return my note 7. the non corporate store called customer care, who said I could bring it to any Corporate store and they'd take it but when I got there they called customer care and they advised me to hang onto the note 7 and just power it off until I get one of the new note 7 after the 21st. Does anyone know what the deal really is w t mo and how do I get the bill credit? Smh sloppy all around and a huge inconvenience
Been sloppy with each carrier. I took mine to an AT&T store close to my house and dude had no clue what to do. He made a call to someone which I believe was probably his higher up, told me to contact Samsung for how to proceed with the return. I told 'em I'm doing what they stated to do, go to an AT&T store to handle the return. Seeing his disheveled look I just said ok and walked out. Took it to another store that is located in the mall the following day, which the girl had a tough time doing the return, but the manager on sight knew what was up. Sheesh! Is all I could say.