- 6,367
- 40
- Joined
- Apr 3, 2008
Went to sleep around 4am est,and I checed ndc right before and said out of stock....smh
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: this_feature_currently_requires_accessing_site_using_safari
Originally Posted by curtisboy
So is it safe to say all the people who suggested sizing down (are idiots) are just saying so to reduce wrinkles?
Originally Posted by curtisboy
So is it safe to say all the people who suggested sizing down (are idiots) are just saying so to reduce wrinkles?
When an order does not make it to our ordering system, it normally has a "G" infront of it. These orders have to be manually entered. We normally try to get to these orders the night of the release, so most of them do get entered with no issues. If an order is not able to be placed or gets canceled, we normally try to contact the customer the following day.Originally Posted by raptors29
I've never had an order cancelled. What happens when they cancel it on Eastbay. Isn't there something in front of the order number?
We do send out order confirmation e-mails. It can take anywhere from a few minutes to a few hours to receive once an order has been placed.Originally Posted by ArmenExchange
does eastbay send confirmation emails?
never dealing with a release on this site again, gf got me a giftcard to get the 3s but had a nightmare of a time gettin thru. even worse when u keep gettin caught on the last step.
good luck to you guys
A lot of people had trouble try to order these shoes from us last night just because the demand was so great and they was not enough supply to cover the demand.Originally Posted by BossPlaya0625
Did any Eastbay loyalty club members have trouble ordering these from them last night?
Normally once an order is in allocation and in pick, it means the order is currently being packaged up for shipping. If you want us to check on your order, just send us a private message with your customer/order number.Originally Posted by salbah3
For those that dealt with Eastbay before, I have a question. I called the rep today and she said it was an allocated pick, meaning there should be no issues of the order being cancelled/backordered. Is this the truth or is the rep just trying to sugarcoat due to the fiasco yesterday lol? Those who have experienced this please feel free to chime in! I don't want to prematurely cancel my NDC order just because I relied on the word of the rep...thanks!
It sounds like the agent that took your call forgot to adjust your shipping. You should send us a private message with your customer/order number so we can assist you with this issue.Originally Posted by nimhet
just ordered my pairs on the phone with Eastbay through the gold member telephone line but when I checked the order on the site, I noticed she charged me $10 for shipping even though I'm a gold club member. Now I have to deal with emailing them and getting that refunded. What's the point of having a line for gold members if you don't even apply the free shipping?
Originally Posted by rayray3thousand
just an FYI... your company loses out on huge amounts of profit not being able to satisfy the consumers. I can't even imagine how many people on NT and other shoe communities gave up on your online release and purchased from alternate establishments.
spend the $$ to get the server speed/research that it takes to satisfy the incredible demand you have during big releases... it will lead to higher profiting quarters in the future![]()
It is not that easy as saying we can just increase our supply. We are sent a certain amount from our supplier and that is it. The demand for this shoe was greater than what was produced, as most places that carried them have sold out. Unfortunately, we do not have any control over their production.Originally Posted by juicyju
... They still sell out #so. If anything they should increase the supply
When an order does not make it to our ordering system, it normally has a "G" infront of it. These orders have to be manually entered. We normally try to get to these orders the night of the release, so most of them do get entered with no issues. If an order is not able to be placed or gets canceled, we normally try to contact the customer the following day.Originally Posted by raptors29
I've never had an order cancelled. What happens when they cancel it on Eastbay. Isn't there something in front of the order number?
We do send out order confirmation e-mails. It can take anywhere from a few minutes to a few hours to receive once an order has been placed.Originally Posted by ArmenExchange
does eastbay send confirmation emails?
never dealing with a release on this site again, gf got me a giftcard to get the 3s but had a nightmare of a time gettin thru. even worse when u keep gettin caught on the last step.
good luck to you guys
A lot of people had trouble try to order these shoes from us last night just because the demand was so great and they was not enough supply to cover the demand.Originally Posted by BossPlaya0625
Did any Eastbay loyalty club members have trouble ordering these from them last night?
Normally once an order is in allocation and in pick, it means the order is currently being packaged up for shipping. If you want us to check on your order, just send us a private message with your customer/order number.Originally Posted by salbah3
For those that dealt with Eastbay before, I have a question. I called the rep today and she said it was an allocated pick, meaning there should be no issues of the order being cancelled/backordered. Is this the truth or is the rep just trying to sugarcoat due to the fiasco yesterday lol? Those who have experienced this please feel free to chime in! I don't want to prematurely cancel my NDC order just because I relied on the word of the rep...thanks!
It sounds like the agent that took your call forgot to adjust your shipping. You should send us a private message with your customer/order number so we can assist you with this issue.Originally Posted by nimhet
just ordered my pairs on the phone with Eastbay through the gold member telephone line but when I checked the order on the site, I noticed she charged me $10 for shipping even though I'm a gold club member. Now I have to deal with emailing them and getting that refunded. What's the point of having a line for gold members if you don't even apply the free shipping?
Originally Posted by rayray3thousand
just an FYI... your company loses out on huge amounts of profit not being able to satisfy the consumers. I can't even imagine how many people on NT and other shoe communities gave up on your online release and purchased from alternate establishments.
spend the $$ to get the server speed/research that it takes to satisfy the incredible demand you have during big releases... it will lead to higher profiting quarters in the future![]()
It is not that easy as saying we can just increase our supply. We are sent a certain amount from our supplier and that is it. The demand for this shoe was greater than what was produced, as most places that carried them have sold out. Unfortunately, we do not have any control over their production.Originally Posted by juicyju
... They still sell out #so. If anything they should increase the supply
rayray3thousand wrote:
just an FYI... your company loses out on huge amounts of profit not being able to satisfy the consumers. I can't even imagine how many people on NT and other shoe communities gave up on your online release and purchased from alternate establishments.
spend the $$ to get the server speed/research that it takes to satisfy the incredible demand you have during big releases... it will lead to higher profiting quarters in the future![]()
Were you drunk when you wrote this? You make no sense. They still sold out so they made as much profit off of the shoe as they could have. You make it sound like spending more money on a server will fix the problem but other stores experienced the same problem. A crazy amount of people trying to order at the same time on a site will cause problems for a lot of sites.
rayray3thousand wrote:
just an FYI... your company loses out on huge amounts of profit not being able to satisfy the consumers. I can't even imagine how many people on NT and other shoe communities gave up on your online release and purchased from alternate establishments.
spend the $$ to get the server speed/research that it takes to satisfy the incredible demand you have during big releases... it will lead to higher profiting quarters in the future![]()
Were you drunk when you wrote this? You make no sense. They still sold out so they made as much profit off of the shoe as they could have. You make it sound like spending more money on a server will fix the problem but other stores experienced the same problem. A crazy amount of people trying to order at the same time on a site will cause problems for a lot of sites.
Were you drunk when you wrote this? You make no sense. They still sold out so they made as much profit off of the shoe as they could have. You make it sound like spending more money on a server will fix the problem but other stores experienced the same problem. A crazy amount of people trying to order at the same time on a site will cause problems for a lot of sites.Originally Posted by shogun
rayray3thousand wrote:
just an FYI... your company loses out on huge amounts of profit not being able to satisfy the consumers. I can't even imagine how many people on NT and other shoe communities gave up on your online release and purchased from alternate establishments.
spend the $$ to get the server speed/research that it takes to satisfy the incredible demand you have during big releases... it will lead to higher profiting quarters in the future![]()
Were you drunk when you wrote this? You make no sense. They still sold out so they made as much profit off of the shoe as they could have. You make it sound like spending more money on a server will fix the problem but other stores experienced the same problem. A crazy amount of people trying to order at the same time on a site will cause problems for a lot of sites.Originally Posted by shogun
rayray3thousand wrote:
just an FYI... your company loses out on huge amounts of profit not being able to satisfy the consumers. I can't even imagine how many people on NT and other shoe communities gave up on your online release and purchased from alternate establishments.
spend the $$ to get the server speed/research that it takes to satisfy the incredible demand you have during big releases... it will lead to higher profiting quarters in the future![]()