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they started having these problems once they started putting QS on their site. their server is getting overwhelmed. they are trying to get everything in order before the tiff release. tiff release is going to call for more people on the online release and I bet sites will crash regardless of their server.
Well, if you consider receiving a confirmation email from Vertical for the YOTH then hours later a second e-mail stating they oversold your pair and your order has been canceled a problem, then yes. Just when you think you secured a pair, then they are ripped from you, it leaves a sour taste. Yes I'm still sour about it. But that's the way, I'm sure I'll try them for the tiffs, but might put another site before them now. Just my 2cents.