step your game up
Banned
- 490
- 10
Hmmm... I'd try just tracking the number later tonight... But I didn't get that information in my e-mail.
Dear Valued Sprint Customer:
We would like to thank you for your recent Phone Replacement Order, and apologize for the problems you are experiencing with your phone.
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Order Summary:
Order Number: EXXXXXX7
Wireless Phone Number: (XXX)XXX-9839
NOTE: Please keep this Order Number for your records, as it will be needed in the event you wish to check the status of your order during the return process.
Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: 0XXXXXXXXX2
Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
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NOTE: Replacement orders are shipped via UPS standard overnight. Please allow 2 - 3 business days for arrival of your Phone Replacement shipment.
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Return Instructions:
As a friendly reminder, please be sure to return your defective phone to us within 15 days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on the phone model.
- Note: In addition to the charges above, Sprint reserves the right to charge an additional fee of $75-$125 for phones that are found to either be damaged beyond repair or exhibit no sign of defect.
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Thank you,
Sprint Device Support
Please note that this message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.