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shoot...
MUST READ!!! Finishline horror story...
- Thread in 'General' Thread starter Started by ilownslowi,
- Start date
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- May 29, 2007
Did you complain again to corporate? Or the BBB?
- 797
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- May 29, 2007
Did you complain again to corporate? Or the BBB?
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- May 9, 2011
still no response from finishline...the message/email was sent 5/24
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- May 9, 2011
still no response from finishline...the message/email was sent 5/24
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- Jul 25, 2007
I'm having to do this exact thing with my wolf greys.... i will never shop at that FL again.
If it is a final sale, it needs to be posted that Retro J's are final.
I hate this selective crap
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- Jul 25, 2007
I'm having to do this exact thing with my wolf greys.... i will never shop at that FL again.
If it is a final sale, it needs to be posted that Retro J's are final.
I hate this selective crap
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- Apr 11, 2002
Post a YELP link to the store, and the manager's name. We can all give him a bad review of how he was very rude.
- 4,858
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- Apr 11, 2002
Post a YELP link to the store, and the manager's name. We can all give him a bad review of how he was very rude.
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- Sep 17, 2006
call corporate and report him
- 9,612
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- Sep 17, 2006
call corporate and report him
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- Oct 28, 2006
that sucks but i dont mess w/ Finishline anyway
- 11,451
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- Oct 28, 2006
that sucks but i dont mess w/ Finishline anyway
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- Oct 15, 2006
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- Oct 15, 2006
aceofjays
Supporter
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- Apr 18, 2005
That's some BS! I can't believe this is so common. They need to change their policy for returns if they're gonna be this got damn difficult.
aceofjays
Supporter
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- Apr 18, 2005
That's some BS! I can't believe this is so common. They need to change their policy for returns if they're gonna be this got damn difficult.
do work son
Banned
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- May 22, 2010
something similar happened to me. i went in asking if they were going to have the CG XI's and he was like "uhhh yeah we will. what size are you gonna need though?" i told him a needed a 13, and he said they werent gonna have a 13 because one of the employees already called dibs on it.
still got my pair, just had to refresh the nike website every 2 seconds for an hour and a half
do work son
Banned
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- May 22, 2010
something similar happened to me. i went in asking if they were going to have the CG XI's and he was like "uhhh yeah we will. what size are you gonna need though?" i told him a needed a 13, and he said they werent gonna have a 13 because one of the employees already called dibs on it.
still got my pair, just had to refresh the nike website every 2 seconds for an hour and a half
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- Jul 29, 2001
Don't even go through the BBB, send an e-mail saying you're contacting your state attorney general and including a copy of the return policy. You will get a response. The last thing a company wants to hear is getting reported for a violation of their own contract with a customer.
- 20,050
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- Jul 29, 2001
Don't even go through the BBB, send an e-mail saying you're contacting your state attorney general and including a copy of the return policy. You will get a response. The last thing a company wants to hear is getting reported for a violation of their own contract with a customer.
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- Mar 15, 2005
Originally Posted by ILowNslowI
Finishline Woodlands(Woodlands TX) Quite possibly the worst customer service I have ever received.
I went it to return 2 pairs of the Jordan V 'Wolf Greys'. I was greeted kindly walking in, went to the cashier to return them & I was told I had to take them to the store they were purchased at(which is 1hr drive from this store) because it is company policy & they are a limited release shoe. I found that quite difficult to believe & asked the guy when I was leaving "so if I call Finishline, theyre gonna tell me I have to take them back to the store they were purchased at" he says "yup" so I walked out & called the 800 number on their website & spoke with a woman on the phone who was as stunned as I was when I asked if the sneakers needed to be returned at the same store they were purchased at.
So I go back into the store once again, I told the manager I had Finishline on the phone, went to hand him the phone & he immediately got defensive & said "noooo im not gonna do that, I wont talk on a customers cell phone" so the woman on the phone told me to get the store number from him, I was denied the number upon asking him...his response "they can get if if they need it" So she searches & calls the store, im on hold for a few min, & she gets back on the phone with me...the store manager 'lies' to the woman im speaking with & tells her theres no tag in either pair of the shoes & they've been altered...mind you these are brand new never been out of the box, touched the ground or even tried on. I told the woman on the phone thats nonsense, the shoes are brand new, ill take a photo & email them to you from inside the store. So this happens twice, where she calls the store & he tells her the tags are cut & not in the shoes. Quite shocked the manager would say this TWICE, I put my phone on speaker so the woman helping me on the phone can hear his response & went directly to the manager & asked him "why'd you lie to the woman & tell her the tags are cut?" his response "im not gonna return those shoes, I already told you that" I insisted the he(manager) open the boxes himself & look...I personally pointed out the tags in the shoes & even the size stickers on the inner soles. So once again she calls the store back, im on hold for a few more min, once she gets back on the phone with me she says ok, hes agreed to return them...as im about to hang up the manager comes out livid & tells his employees to call mall security & have me thrown out of the store for "causing a scene." I tell the woman on the phone that im being threatened to have mall security called on me so she immediately calls once more. Not once did I raise my voice, use any profane language, insult or inflict any act of violence or cause conflict in any way. After about 30-40min on the phone & in the store, they return the shoes.
I have NEVER been treated so badly as a loyal customer whos spent quite a good bit of money buying shoes from Finishline over the years. I can assure you I will never set foot in another Finishline & will make sure to tell as many people I can, never to shop there for sneakers again. I personally own over 60 pairs of sneakers & cant guess how many came from this company. I was very dissatisfied & left with a bitter taste in my mouth thinking about how the store manager himself could be such an egotistic flake. I do have to say the woman on the phone was very understanding & she did everything she could to help, she did outstanding, but my in store experience was horrible, getting lied to about store/company policy, being denied the return for a brand new product, being accused altering/ripping tags off the inside of the shoes & being threatened to have mall security escort me out of the store. Im far from the type to 'complain' but this needed to be brought to everyones attention.
Sneakerheads be aware, maybe not all stores are like this but this was not cool at all in my book, major hater move!
Sorry to hear that. I avoid Finishline's altogether, but especially that one, mainly because their selection of Jordan's is terrible. I remember the one in Deerbrook around the time the Space Jam's were gonna drop. I asked if they were getting them and the dude says yes and what size I needed. Told him an 11 and he walked to the stock room and came back out a couple of minutes later saying that he could hold them for me for $215 and would just give them to me the day of the release. i was too sketched by the whole situation and passed, especially considering I didn't know the dude like that. Needless to say, there were a LOT of pissed off people on release day.
- 3,260
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- Mar 15, 2005
Originally Posted by ILowNslowI
Finishline Woodlands(Woodlands TX) Quite possibly the worst customer service I have ever received.
I went it to return 2 pairs of the Jordan V 'Wolf Greys'. I was greeted kindly walking in, went to the cashier to return them & I was told I had to take them to the store they were purchased at(which is 1hr drive from this store) because it is company policy & they are a limited release shoe. I found that quite difficult to believe & asked the guy when I was leaving "so if I call Finishline, theyre gonna tell me I have to take them back to the store they were purchased at" he says "yup" so I walked out & called the 800 number on their website & spoke with a woman on the phone who was as stunned as I was when I asked if the sneakers needed to be returned at the same store they were purchased at.
So I go back into the store once again, I told the manager I had Finishline on the phone, went to hand him the phone & he immediately got defensive & said "noooo im not gonna do that, I wont talk on a customers cell phone" so the woman on the phone told me to get the store number from him, I was denied the number upon asking him...his response "they can get if if they need it" So she searches & calls the store, im on hold for a few min, & she gets back on the phone with me...the store manager 'lies' to the woman im speaking with & tells her theres no tag in either pair of the shoes & they've been altered...mind you these are brand new never been out of the box, touched the ground or even tried on. I told the woman on the phone thats nonsense, the shoes are brand new, ill take a photo & email them to you from inside the store. So this happens twice, where she calls the store & he tells her the tags are cut & not in the shoes. Quite shocked the manager would say this TWICE, I put my phone on speaker so the woman helping me on the phone can hear his response & went directly to the manager & asked him "why'd you lie to the woman & tell her the tags are cut?" his response "im not gonna return those shoes, I already told you that" I insisted the he(manager) open the boxes himself & look...I personally pointed out the tags in the shoes & even the size stickers on the inner soles. So once again she calls the store back, im on hold for a few more min, once she gets back on the phone with me she says ok, hes agreed to return them...as im about to hang up the manager comes out livid & tells his employees to call mall security & have me thrown out of the store for "causing a scene." I tell the woman on the phone that im being threatened to have mall security called on me so she immediately calls once more. Not once did I raise my voice, use any profane language, insult or inflict any act of violence or cause conflict in any way. After about 30-40min on the phone & in the store, they return the shoes.
I have NEVER been treated so badly as a loyal customer whos spent quite a good bit of money buying shoes from Finishline over the years. I can assure you I will never set foot in another Finishline & will make sure to tell as many people I can, never to shop there for sneakers again. I personally own over 60 pairs of sneakers & cant guess how many came from this company. I was very dissatisfied & left with a bitter taste in my mouth thinking about how the store manager himself could be such an egotistic flake. I do have to say the woman on the phone was very understanding & she did everything she could to help, she did outstanding, but my in store experience was horrible, getting lied to about store/company policy, being denied the return for a brand new product, being accused altering/ripping tags off the inside of the shoes & being threatened to have mall security escort me out of the store. Im far from the type to 'complain' but this needed to be brought to everyones attention.
Sneakerheads be aware, maybe not all stores are like this but this was not cool at all in my book, major hater move!
Sorry to hear that. I avoid Finishline's altogether, but especially that one, mainly because their selection of Jordan's is terrible. I remember the one in Deerbrook around the time the Space Jam's were gonna drop. I asked if they were getting them and the dude says yes and what size I needed. Told him an 11 and he walked to the stock room and came back out a couple of minutes later saying that he could hold them for me for $215 and would just give them to me the day of the release. i was too sketched by the whole situation and passed, especially considering I didn't know the dude like that. Needless to say, there were a LOT of pissed off people on release day.
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- Apr 30, 2011
Originally Posted by do work son
something similar happened to me. i went in asking if they were going to have the CG XI's and he was like "uhhh yeah we will. what size are you gonna need though?" i told him a needed a 13, and he said they werent gonna have a 13 because one of the employees already called dibs on it.
still got my pair, just had to refresh the nike website every 2 seconds for an hour and a half
First story was messed up, second story... it happens *supershrug*
- 895
- 16
- Joined
- Apr 30, 2011
Originally Posted by do work son
something similar happened to me. i went in asking if they were going to have the CG XI's and he was like "uhhh yeah we will. what size are you gonna need though?" i told him a needed a 13, and he said they werent gonna have a 13 because one of the employees already called dibs on it.
still got my pair, just had to refresh the nike website every 2 seconds for an hour and a half
First story was messed up, second story... it happens *supershrug*
