|A-Man|
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Be truthful OP you must've had sex with that manager's girl for him to give you so much trouble. I'd definitely let corporate know and hope he gets fired.
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this has truly inspired me to start emailing corporate for any problems lolOriginally Posted by Mojodmonky1
do this.Originally Posted by Its That Dude
send an email to corporate about your experience. you'll probably get a gift card.
big corporations actually do care about customer complaints.
i love to complain when I feel like I've been wronged, even if its for the most trivial matters. 95% of the time, an intelligently written e-mail or letter to the corporate office has yielded excellent results for me.
example #1:
the wife and i were eating at BJ's Restaurant. The damn waitress working that day was by far the dumbest, laziest, most ignorant server I have ever dealt with. Forgot to bring us silverware (when asked, multiple times), forgot to get my beer, didnt bring us the check (also had to ask multiple times). I left there pissed off and left 0 tip. Got home, jumped on the computer, typed out an email telling them how I am a loyal customer who will now take his business elsewhere due to horrific service at their establishments. The next day I received an email back from the president (or his admin. assistant using his email account) personally apologizing about the service, said he will have someone look into it, and to top it off he asked for my address so he could send me a $50 gift card for me to give them another shot.
example #2:
went through the drive-thru at Jack in the Box to order some chicken strips. Get my bag (didnt check it... my bad) and drove home. Open it up, and its a friggin 99 cent chicken sandwich. It was 4am and I wasnt about to go back out to get my chicken strips. Next day I wrote an email to Jack in the Box corporate telling them how that franchise location commited theft. I paid them $4 for a 99 cent chicken sandwich. that is stealing. Day later I get a call from the store manager who left a voicemail apologizing about the mistake. She wants me to call her back so we can discuss a reasonable solution. I ignore it. 2 days later I get a call from the district manager of Jack who oversees that store, I ignore it. 2 days after that I receive another call from the regional manager of Jack who overseas all Southern California Jack in the Box locations. She wants me to come in and have a sitdown meeting to discuss what happened and what they can do better so that this problem does not occur to me or any other customer at any of their locations ever again. I didnt bother calling back (cause I'm lazy). I told my buddy that I would only call back if it got escalated to Jack himself.
conclusion - companies care if you complain in a polite yet civil manner. you were wronged dude, BIG TIME. you are a much better and more patient man than me, cause I woulda lost if it I EVER got treated like that by some lowlife punkass retail store manager.
this has truly inspired me to start emailing corporate for any problems lolOriginally Posted by Mojodmonky1
do this.Originally Posted by Its That Dude
send an email to corporate about your experience. you'll probably get a gift card.
big corporations actually do care about customer complaints.
i love to complain when I feel like I've been wronged, even if its for the most trivial matters. 95% of the time, an intelligently written e-mail or letter to the corporate office has yielded excellent results for me.
example #1:
the wife and i were eating at BJ's Restaurant. The damn waitress working that day was by far the dumbest, laziest, most ignorant server I have ever dealt with. Forgot to bring us silverware (when asked, multiple times), forgot to get my beer, didnt bring us the check (also had to ask multiple times). I left there pissed off and left 0 tip. Got home, jumped on the computer, typed out an email telling them how I am a loyal customer who will now take his business elsewhere due to horrific service at their establishments. The next day I received an email back from the president (or his admin. assistant using his email account) personally apologizing about the service, said he will have someone look into it, and to top it off he asked for my address so he could send me a $50 gift card for me to give them another shot.
example #2:
went through the drive-thru at Jack in the Box to order some chicken strips. Get my bag (didnt check it... my bad) and drove home. Open it up, and its a friggin 99 cent chicken sandwich. It was 4am and I wasnt about to go back out to get my chicken strips. Next day I wrote an email to Jack in the Box corporate telling them how that franchise location commited theft. I paid them $4 for a 99 cent chicken sandwich. that is stealing. Day later I get a call from the store manager who left a voicemail apologizing about the mistake. She wants me to call her back so we can discuss a reasonable solution. I ignore it. 2 days later I get a call from the district manager of Jack who oversees that store, I ignore it. 2 days after that I receive another call from the regional manager of Jack who overseas all Southern California Jack in the Box locations. She wants me to come in and have a sitdown meeting to discuss what happened and what they can do better so that this problem does not occur to me or any other customer at any of their locations ever again. I didnt bother calling back (cause I'm lazy). I told my buddy that I would only call back if it got escalated to Jack himself.
conclusion - companies care if you complain in a polite yet civil manner. you were wronged dude, BIG TIME. you are a much better and more patient man than me, cause I woulda lost if it I EVER got treated like that by some lowlife punkass retail store manager.
Originally Posted by AZwildcats
I work for TJ Maxx. If you complain to corporate for the simplest problem (and even exaggerate a little bit), even if the store manager says it never happened, you get a gift card in the mail.
Originally Posted by AZwildcats
I work for TJ Maxx. If you complain to corporate for the simplest problem (and even exaggerate a little bit), even if the store manager says it never happened, you get a gift card in the mail.
No state requires any retailer to post any such policy. You are at the mercy of the retailer. Nordstrom doesn't have a policy, and thus they can skirt any issue regarding returns. It's a free market. If you don't like it, don't shop there. And do you really think Nordstrom would set up shop in a state that required that? It goes against everything the company stands for.Originally Posted by 2LipsLegit
pretty sure florida law requires it be posted like that, on the receipt or the counter etc. I threatened to sue the #%*# out of a manager one time for not wanting to take back a pair of nubuck XIIs that were a half size too big after he had been %++!!$!!%$$+ me for a minute and he changed his tune real quickOriginally Posted by dmbrhs
That's why Nordstrom doesn't have a return policy. They do returns on a case-by-case basis.Originally Posted by Mojodmonky1
As long as this policy is disclosed to the consumer prior to or at the time of purchase (whether on the back of the receipt or a posted sign), I have no problem with the store refusing the return.
If it is an internal policy, how do they expect the customer's to know? how can they hold the customer liable for not knowing about some internal back office policy?
No state requires any retailer to post any such policy. You are at the mercy of the retailer. Nordstrom doesn't have a policy, and thus they can skirt any issue regarding returns. It's a free market. If you don't like it, don't shop there. And do you really think Nordstrom would set up shop in a state that required that? It goes against everything the company stands for.Originally Posted by 2LipsLegit
pretty sure florida law requires it be posted like that, on the receipt or the counter etc. I threatened to sue the #%*# out of a manager one time for not wanting to take back a pair of nubuck XIIs that were a half size too big after he had been %++!!$!!%$$+ me for a minute and he changed his tune real quickOriginally Posted by dmbrhs
That's why Nordstrom doesn't have a return policy. They do returns on a case-by-case basis.Originally Posted by Mojodmonky1
As long as this policy is disclosed to the consumer prior to or at the time of purchase (whether on the back of the receipt or a posted sign), I have no problem with the store refusing the return.
If it is an internal policy, how do they expect the customer's to know? how can they hold the customer liable for not knowing about some internal back office policy?
Originally Posted by Mojodmonky1
I told my buddy that I would only call back if it got escalated to Jack himself.
Originally Posted by Mojodmonky1
I told my buddy that I would only call back if it got escalated to Jack himself.
Originally Posted by dmbrhs
No state requires any retailer to post any such policy. You are at the mercy of the retailer. Nordstrom doesn't have a policy, and thus they can skirt any issue regarding returns. It's a free market. If you don't like it, don't shop there. And do you really think Nordstrom would set up shop in a state that required that? It goes against everything the company stands for.Originally Posted by 2LipsLegit
pretty sure florida law requires it be posted like that, on the receipt or the counter etc. I threatened to sue the #%*# out of a manager one time for not wanting to take back a pair of nubuck XIIs that were a half size too big after he had been %++!!$!!%$$+ me for a minute and he changed his tune real quickOriginally Posted by dmbrhs
That's why Nordstrom doesn't have a return policy. They do returns on a case-by-case basis.
And in regards to your threatened suit, most managers would laugh at you. You lucked out with a scared manager. I got threatened all the time. As a sales associate over three years in the NW, where people take advantage of the system the most, I experienced far worse than that. Your baseless lawsuit threat is child's play. We have threats that require security escorts to our cars. We've had guns pulled at stores, death threats, you name it.
That being said, if you have a receipt, you're probably going to be fine, unless your receipt is from an initial bad transaction (and don't think we don't know it is). If you don't have a receipt...GAME ON. I wasn't even a manager and people used to call me over to their registers to deny people because I was fearless. I worked there for three years. Out of the people who didn't have receipts, I denied the majority. You couldn't get anything past me unless a dumb, scared manager overruled it. And people complained to my store manager all the time and he would just laugh it off.
The Nordstrom policy exists to take care of loyal customers....not the bad ones.
and I don't work there anymore. I have no rooting interest. i'm just telling you how it is.
Originally Posted by dmbrhs
No state requires any retailer to post any such policy. You are at the mercy of the retailer. Nordstrom doesn't have a policy, and thus they can skirt any issue regarding returns. It's a free market. If you don't like it, don't shop there. And do you really think Nordstrom would set up shop in a state that required that? It goes against everything the company stands for.Originally Posted by 2LipsLegit
pretty sure florida law requires it be posted like that, on the receipt or the counter etc. I threatened to sue the #%*# out of a manager one time for not wanting to take back a pair of nubuck XIIs that were a half size too big after he had been %++!!$!!%$$+ me for a minute and he changed his tune real quickOriginally Posted by dmbrhs
That's why Nordstrom doesn't have a return policy. They do returns on a case-by-case basis.
And in regards to your threatened suit, most managers would laugh at you. You lucked out with a scared manager. I got threatened all the time. As a sales associate over three years in the NW, where people take advantage of the system the most, I experienced far worse than that. Your baseless lawsuit threat is child's play. We have threats that require security escorts to our cars. We've had guns pulled at stores, death threats, you name it.
That being said, if you have a receipt, you're probably going to be fine, unless your receipt is from an initial bad transaction (and don't think we don't know it is). If you don't have a receipt...GAME ON. I wasn't even a manager and people used to call me over to their registers to deny people because I was fearless. I worked there for three years. Out of the people who didn't have receipts, I denied the majority. You couldn't get anything past me unless a dumb, scared manager overruled it. And people complained to my store manager all the time and he would just laugh it off.
The Nordstrom policy exists to take care of loyal customers....not the bad ones.
and I don't work there anymore. I have no rooting interest. i'm just telling you how it is.
Originally Posted by kvsm23vs24
Hmm had a pretty crappy Customer Servive while I was at Wing Stop. I will be emailing corporate and see what happens.
Free wings?![]()
Originally Posted by kvsm23vs24
Hmm had a pretty crappy Customer Servive while I was at Wing Stop. I will be emailing corporate and see what happens.
Free wings?![]()