MUST READ!!! Finishline horror story...

Be truthful OP you must've had sex with that manager's girl for him to give you so much trouble. I'd definitely let corporate know and hope he gets fired.
 
Originally Posted by Mojodmonky1

Originally Posted by Its That Dude

send an email to corporate about your experience. you'll probably get a gift card.
do this.

big corporations actually do care about customer complaints.

i love to complain when I feel like I've been wronged, even if its for the most trivial matters.  95% of the time, an intelligently written e-mail or letter to the corporate office has yielded excellent results for me.

example #1:
the wife and i were eating at BJ's Restaurant.  The damn waitress working that day was by far the dumbest, laziest, most ignorant server I have ever dealt with.  Forgot to bring us silverware (when asked, multiple times), forgot to get my beer, didnt bring us the check (also had to ask multiple times).  I left there pissed off and left 0 tip.  Got home, jumped on the computer, typed out an email telling them how I am a loyal customer who will now take his business elsewhere due to horrific service at their establishments.  The next day I received an email back from the president (or his admin. assistant using his email account) personally apologizing about the service, said he will have someone look into it, and to top it off he asked for my address so he could send me a $50 gift card for me to give them another shot.

example #2:
went through the drive-thru at Jack in the Box to order some chicken strips.  Get my bag (didnt check it... my bad) and drove home.  Open it up, and its a friggin 99 cent chicken sandwich.  It was 4am and I wasnt about to go back out to get my chicken strips.  Next day I wrote an email to Jack in the Box corporate telling them how that franchise location commited theft.  I paid them $4 for a 99 cent chicken sandwich.  that is stealing.  Day later I get a call from the store manager who left a voicemail apologizing about the mistake.  She wants me to call her back so we can discuss a reasonable solution.  I ignore it.  2 days later I get a call from the district manager of Jack who oversees that store, I ignore it.  2 days after that I receive another call from the regional manager of Jack who overseas all Southern California Jack in the Box locations.  She wants me to come in and have a sitdown meeting to discuss what happened and what they can do better so that this problem does not occur to me or any other customer at any of their locations ever again.  I didnt bother calling back (cause I'm lazy).  I told my buddy that I would only call back if it got escalated to Jack himself.

conclusion - companies care if you complain in a polite yet civil manner.  you were wronged dude, BIG TIME.  you are a much better and more patient man than me, cause I woulda lost if it I EVER got treated like that by some lowlife punkass retail store manager.

  
this has truly inspired me to start emailing corporate for any problems lol
 
Originally Posted by Mojodmonky1

Originally Posted by Its That Dude

send an email to corporate about your experience. you'll probably get a gift card.
do this.

big corporations actually do care about customer complaints.

i love to complain when I feel like I've been wronged, even if its for the most trivial matters.  95% of the time, an intelligently written e-mail or letter to the corporate office has yielded excellent results for me.

example #1:
the wife and i were eating at BJ's Restaurant.  The damn waitress working that day was by far the dumbest, laziest, most ignorant server I have ever dealt with.  Forgot to bring us silverware (when asked, multiple times), forgot to get my beer, didnt bring us the check (also had to ask multiple times).  I left there pissed off and left 0 tip.  Got home, jumped on the computer, typed out an email telling them how I am a loyal customer who will now take his business elsewhere due to horrific service at their establishments.  The next day I received an email back from the president (or his admin. assistant using his email account) personally apologizing about the service, said he will have someone look into it, and to top it off he asked for my address so he could send me a $50 gift card for me to give them another shot.

example #2:
went through the drive-thru at Jack in the Box to order some chicken strips.  Get my bag (didnt check it... my bad) and drove home.  Open it up, and its a friggin 99 cent chicken sandwich.  It was 4am and I wasnt about to go back out to get my chicken strips.  Next day I wrote an email to Jack in the Box corporate telling them how that franchise location commited theft.  I paid them $4 for a 99 cent chicken sandwich.  that is stealing.  Day later I get a call from the store manager who left a voicemail apologizing about the mistake.  She wants me to call her back so we can discuss a reasonable solution.  I ignore it.  2 days later I get a call from the district manager of Jack who oversees that store, I ignore it.  2 days after that I receive another call from the regional manager of Jack who overseas all Southern California Jack in the Box locations.  She wants me to come in and have a sitdown meeting to discuss what happened and what they can do better so that this problem does not occur to me or any other customer at any of their locations ever again.  I didnt bother calling back (cause I'm lazy).  I told my buddy that I would only call back if it got escalated to Jack himself.

conclusion - companies care if you complain in a polite yet civil manner.  you were wronged dude, BIG TIME.  you are a much better and more patient man than me, cause I woulda lost if it I EVER got treated like that by some lowlife punkass retail store manager.

  
this has truly inspired me to start emailing corporate for any problems lol
 
I work for TJ Maxx. If you complain to corporate for the simplest problem (and even exaggerate a little bit), even if the store manager says it never happened, you get a gift card in the mail.
 
I work for TJ Maxx. If you complain to corporate for the simplest problem (and even exaggerate a little bit), even if the store manager says it never happened, you get a gift card in the mail.
 
Originally Posted by AZwildcats

I work for TJ Maxx. If you complain to corporate for the simplest problem (and even exaggerate a little bit), even if the store manager says it never happened, you get a gift card in the mail.

i seen a few polos at tj maxx that i wanted,  im emailing them a complaint tomorrow
laugh.gif






im not really going to do that, but i have complained at other places to corporate at times when it was justified and i got compensated properly.
 
Originally Posted by AZwildcats

I work for TJ Maxx. If you complain to corporate for the simplest problem (and even exaggerate a little bit), even if the store manager says it never happened, you get a gift card in the mail.

i seen a few polos at tj maxx that i wanted,  im emailing them a complaint tomorrow
laugh.gif






im not really going to do that, but i have complained at other places to corporate at times when it was justified and i got compensated properly.
 
Originally Posted by 2LipsLegit

Originally Posted by dmbrhs

Originally Posted by Mojodmonky1

As long as this policy is disclosed to the consumer prior to or at the time of purchase (whether on the back of the receipt or a posted sign), I have no problem with the store refusing the return.

If it is an internal policy, how do they expect the customer's to know?  how can they hold the customer liable for not knowing about some internal back office policy?

  
That's why Nordstrom doesn't have a return policy. They do returns on a case-by-case basis.
pretty sure florida law requires it be posted like that, on the receipt or the counter etc. I threatened to sue the #%*# out of a manager one time for not wanting to take back a pair of nubuck XIIs that were a half size too big after he had been %++!!$!!%$$+ me for a minute and he changed his tune real quick
No state requires any retailer to post any such policy. You are at the mercy of the retailer. Nordstrom doesn't have a policy, and thus they can skirt any issue regarding returns. It's a free market. If you don't like it, don't shop there. And do you really think Nordstrom would set up shop in a state that required that? It goes against everything the company stands for.

And in regards to your threatened suit, most managers would laugh at you. You lucked out with a scared manager. I got threatened all the time. As a sales associate over three years in the NW, where people take advantage of the system the most, I experienced far worse than that. Your baseless lawsuit threat is child's play. We have threats that require security escorts to our cars. We've had guns pulled at stores, death threats, you name it.

That being said, if you have a receipt, you're probably going to be fine, unless your receipt is from an initial bad transaction (and don't think we don't know it is). If you don't have a receipt...GAME ON. I wasn't even a manager and people used to call me over to their registers to deny people because I was fearless. I worked there for three years. Out of the people who didn't have receipts, I denied the majority. You couldn't get anything past me unless a dumb, scared manager overruled it. And people complained to my store manager all the time and he would just laugh it off.

The Nordstrom policy exists to take care of loyal customers....not the bad ones.

and I don't work there anymore. I have no rooting interest. i'm just telling you how it is.
 
Originally Posted by 2LipsLegit

Originally Posted by dmbrhs

Originally Posted by Mojodmonky1

As long as this policy is disclosed to the consumer prior to or at the time of purchase (whether on the back of the receipt or a posted sign), I have no problem with the store refusing the return.

If it is an internal policy, how do they expect the customer's to know?  how can they hold the customer liable for not knowing about some internal back office policy?

  
That's why Nordstrom doesn't have a return policy. They do returns on a case-by-case basis.
pretty sure florida law requires it be posted like that, on the receipt or the counter etc. I threatened to sue the #%*# out of a manager one time for not wanting to take back a pair of nubuck XIIs that were a half size too big after he had been %++!!$!!%$$+ me for a minute and he changed his tune real quick
No state requires any retailer to post any such policy. You are at the mercy of the retailer. Nordstrom doesn't have a policy, and thus they can skirt any issue regarding returns. It's a free market. If you don't like it, don't shop there. And do you really think Nordstrom would set up shop in a state that required that? It goes against everything the company stands for.

And in regards to your threatened suit, most managers would laugh at you. You lucked out with a scared manager. I got threatened all the time. As a sales associate over three years in the NW, where people take advantage of the system the most, I experienced far worse than that. Your baseless lawsuit threat is child's play. We have threats that require security escorts to our cars. We've had guns pulled at stores, death threats, you name it.

That being said, if you have a receipt, you're probably going to be fine, unless your receipt is from an initial bad transaction (and don't think we don't know it is). If you don't have a receipt...GAME ON. I wasn't even a manager and people used to call me over to their registers to deny people because I was fearless. I worked there for three years. Out of the people who didn't have receipts, I denied the majority. You couldn't get anything past me unless a dumb, scared manager overruled it. And people complained to my store manager all the time and he would just laugh it off.

The Nordstrom policy exists to take care of loyal customers....not the bad ones.

and I don't work there anymore. I have no rooting interest. i'm just telling you how it is.
 
something similar happened to me at best buy once. I filed complaints at the better business bureau and consumer affairs online. Eventually had someone at best buy give me some free $@+*, so I suggest you do the same.
 
something similar happened to me at best buy once. I filed complaints at the better business bureau and consumer affairs online. Eventually had someone at best buy give me some free $@+*, so I suggest you do the same.
 
these retail stores are comedy. corporate gives you a policy to follow. HONOR IT, stop trying to be some noble company puppet idiot and make up your own rules for a job that considers you replaceable and easily expendable. think about that.

as long as the stuff is new with tags and they have a receipt let them do whatever, if they don't have a receipt but the stuff has store tags on it and was unworn don't be a punk and make up your own little rules, otherwise someone like me will call corporate, your district manager, your regional manner, and the better business bureau with no regard for your job security because your acting like a B and wasting my time for no reason.

when i worked retail and was in a management position i would honor all returns/exchanges with receipt and i would honor all exchanges if the item was unworn and still had store tags on it. it wasn't that serious for me to make up some make believe rules to lie to someone and risk my job security and the stuff wasn't my stuff so i could care less, return away.

only time i would deny a legit return with a receipt would be if i was opening and we hadn't made any sales yet and someone was trying to do a big return. in that case i would just tell them that we only had a certain amount of $$ in the register and that i could do their return in a few hours, every time i would say that they would be cool about it.
 
these retail stores are comedy. corporate gives you a policy to follow. HONOR IT, stop trying to be some noble company puppet idiot and make up your own rules for a job that considers you replaceable and easily expendable. think about that.

as long as the stuff is new with tags and they have a receipt let them do whatever, if they don't have a receipt but the stuff has store tags on it and was unworn don't be a punk and make up your own little rules, otherwise someone like me will call corporate, your district manager, your regional manner, and the better business bureau with no regard for your job security because your acting like a B and wasting my time for no reason.

when i worked retail and was in a management position i would honor all returns/exchanges with receipt and i would honor all exchanges if the item was unworn and still had store tags on it. it wasn't that serious for me to make up some make believe rules to lie to someone and risk my job security and the stuff wasn't my stuff so i could care less, return away.

only time i would deny a legit return with a receipt would be if i was opening and we hadn't made any sales yet and someone was trying to do a big return. in that case i would just tell them that we only had a certain amount of $$ in the register and that i could do their return in a few hours, every time i would say that they would be cool about it.
 
Originally Posted by dmbrhs

Originally Posted by 2LipsLegit

Originally Posted by dmbrhs

That's why Nordstrom doesn't have a return policy. They do returns on a case-by-case basis.
pretty sure florida law requires it be posted like that, on the receipt or the counter etc. I threatened to sue the #%*# out of a manager one time for not wanting to take back a pair of nubuck XIIs that were a half size too big after he had been %++!!$!!%$$+ me for a minute and he changed his tune real quick
No state requires any retailer to post any such policy. You are at the mercy of the retailer. Nordstrom doesn't have a policy, and thus they can skirt any issue regarding returns. It's a free market. If you don't like it, don't shop there. And do you really think Nordstrom would set up shop in a state that required that? It goes against everything the company stands for.

And in regards to your threatened suit, most managers would laugh at you. You lucked out with a scared manager. I got threatened all the time. As a sales associate over three years in the NW, where people take advantage of the system the most, I experienced far worse than that. Your baseless lawsuit threat is child's play. We have threats that require security escorts to our cars. We've had guns pulled at stores, death threats, you name it.

That being said, if you have a receipt, you're probably going to be fine, unless your receipt is from an initial bad transaction (and don't think we don't know it is). If you don't have a receipt...GAME ON. I wasn't even a manager and people used to call me over to their registers to deny people because I was fearless. I worked there for three years. Out of the people who didn't have receipts, I denied the majority. You couldn't get anything past me unless a dumb, scared manager overruled it. And people complained to my store manager all the time and he would just laugh it off.

The Nordstrom policy exists to take care of loyal customers....not the bad ones.

and I don't work there anymore. I have no rooting interest. i'm just telling you how it is.

looks like everyone is kind of right?

this is what I found on the CA Attorney Generals website (only  checked CA cause that is my home state)

http://ag.ca.gov/consumers/general/refund_policies.php


Consumers have come to expect stores or catalog companies to offer a refund, credit or exchange when they return items. Sellers are not required by law to accept returned items unless they are defective. However, California law requires that retailers who have a policy of not providing a cash refund, credit or exchange when an item is returned with proof of purchase within 7 days of purchase must inform consumers about their refund policies by conspicuously placing a written notice about their policies, in language that consumers can understand, so that it can be easily seen and read. Some companies may limit exchanges or returns for credit or refunds on all, or some products. Some may not allow exchanges or returns for credit or refunds at all. But whatever the limitation, it must be conspicuously disclosed. Before making a purchase, carefully check the store's policy.

The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company's order forms, if any. A return policy printed only on a receipt, for example, is not sufficient.

If a store violates this law (California Civil Code section 1723), the purchaser can return an item for a full refund within 30 days of purchase.

There are exceptions, however to the general rule requiring notice. Notices are not required for sale of perishable goods like food or plants; for items marked, "All sales final," or something similar; for items which are used or damaged; for items customized for the consumer and received as ordered; for items which cannot be resold for health reasons; or for items not returned in their original packaging.

Some stores keep records of consumers who frequently return merchandise and sometimes report that to a central reporting company and may not offer returns or refunds to such customers. The return policy notice must refer to such practice.

Consumers who believe a retailer has violated the law can notify the consumer protection division of their local district attorney's office or by filing a complaint with the Attorney General's Office.

  
 
Originally Posted by dmbrhs

Originally Posted by 2LipsLegit

Originally Posted by dmbrhs

That's why Nordstrom doesn't have a return policy. They do returns on a case-by-case basis.
pretty sure florida law requires it be posted like that, on the receipt or the counter etc. I threatened to sue the #%*# out of a manager one time for not wanting to take back a pair of nubuck XIIs that were a half size too big after he had been %++!!$!!%$$+ me for a minute and he changed his tune real quick
No state requires any retailer to post any such policy. You are at the mercy of the retailer. Nordstrom doesn't have a policy, and thus they can skirt any issue regarding returns. It's a free market. If you don't like it, don't shop there. And do you really think Nordstrom would set up shop in a state that required that? It goes against everything the company stands for.

And in regards to your threatened suit, most managers would laugh at you. You lucked out with a scared manager. I got threatened all the time. As a sales associate over three years in the NW, where people take advantage of the system the most, I experienced far worse than that. Your baseless lawsuit threat is child's play. We have threats that require security escorts to our cars. We've had guns pulled at stores, death threats, you name it.

That being said, if you have a receipt, you're probably going to be fine, unless your receipt is from an initial bad transaction (and don't think we don't know it is). If you don't have a receipt...GAME ON. I wasn't even a manager and people used to call me over to their registers to deny people because I was fearless. I worked there for three years. Out of the people who didn't have receipts, I denied the majority. You couldn't get anything past me unless a dumb, scared manager overruled it. And people complained to my store manager all the time and he would just laugh it off.

The Nordstrom policy exists to take care of loyal customers....not the bad ones.

and I don't work there anymore. I have no rooting interest. i'm just telling you how it is.

looks like everyone is kind of right?

this is what I found on the CA Attorney Generals website (only  checked CA cause that is my home state)

http://ag.ca.gov/consumers/general/refund_policies.php


Consumers have come to expect stores or catalog companies to offer a refund, credit or exchange when they return items. Sellers are not required by law to accept returned items unless they are defective. However, California law requires that retailers who have a policy of not providing a cash refund, credit or exchange when an item is returned with proof of purchase within 7 days of purchase must inform consumers about their refund policies by conspicuously placing a written notice about their policies, in language that consumers can understand, so that it can be easily seen and read. Some companies may limit exchanges or returns for credit or refunds on all, or some products. Some may not allow exchanges or returns for credit or refunds at all. But whatever the limitation, it must be conspicuously disclosed. Before making a purchase, carefully check the store's policy.

The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company's order forms, if any. A return policy printed only on a receipt, for example, is not sufficient.

If a store violates this law (California Civil Code section 1723), the purchaser can return an item for a full refund within 30 days of purchase.

There are exceptions, however to the general rule requiring notice. Notices are not required for sale of perishable goods like food or plants; for items marked, "All sales final," or something similar; for items which are used or damaged; for items customized for the consumer and received as ordered; for items which cannot be resold for health reasons; or for items not returned in their original packaging.

Some stores keep records of consumers who frequently return merchandise and sometimes report that to a central reporting company and may not offer returns or refunds to such customers. The return policy notice must refer to such practice.

Consumers who believe a retailer has violated the law can notify the consumer protection division of their local district attorney's office or by filing a complaint with the Attorney General's Office.

  
 
i used to manage a FTL and i always told my employees "its not what you say its how you say it" i was a master of turning away returns lol i once had a guy take his shoes to another FTL 10 minutes away and he thanked me for it lol
 
i used to manage a FTL and i always told my employees "its not what you say its how you say it" i was a master of turning away returns lol i once had a guy take his shoes to another FTL 10 minutes away and he thanked me for it lol
 
Hmm had a pretty crappy Customer Servive while I was at Wing Stop. I will be emailing corporate and see what happens.
Free wings?
nerd.gif
 
Hmm had a pretty crappy Customer Servive while I was at Wing Stop. I will be emailing corporate and see what happens.
Free wings?
nerd.gif
 
Originally Posted by kvsm23vs24

Hmm had a pretty crappy Customer Servive while I was at Wing Stop. I will be emailing corporate and see what happens.
Free wings?
nerd.gif

im tempted to email applebees.  i went to 2 different applebees this weekend and the bartenders were just slow, lazy, and just had no clue what they were doing at both locations.
 
Originally Posted by kvsm23vs24

Hmm had a pretty crappy Customer Servive while I was at Wing Stop. I will be emailing corporate and see what happens.
Free wings?
nerd.gif

im tempted to email applebees.  i went to 2 different applebees this weekend and the bartenders were just slow, lazy, and just had no clue what they were doing at both locations.
 
i went to apply to champs in my sneaker prime when i would have been excited about working at a shoe store


they told me they only hire girls
 
i went to apply to champs in my sneaker prime when i would have been excited about working at a shoe store


they told me they only hire girls
 
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