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The policy is intended more for the major releases where people are lined up for hours. It's a way to keep things fair and organized and allows everybody a shot at purchasing a high demand product. I get that. In fact, I'm all for it when there's a major release. However, it makes no sense when I'm the only person in the store buying the shoes...Two different pairs at that! There wasn't anyone behind me in line or even looking in the store. I even suggested paying for one and then coming back in for a separate transaction. I could have waited a good 10-15 minutes but they told me the "DM" wouldn't allow it. The employees even looked puzzled and agreed that it was a ridiculous policy.As always, Eastbay rep Ray is on top of things and customer satisfaction is top priority.
As for HOH Sac, I think they did right for standing behind their policy. Especially in the state of this hobby. Can't you put the bag in your car then go back and buy them? As a Platinum member, your purchase counts toward a rewards card so I would not have return the purchase. haha
By the way, they didn't allow the bday coupon did they?