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The difference is that in public forums you can discuss conspiracy theories, false information, or anything else.
Let's say, for the sake of argument, that the theory of a flat earth is complete and utter nonsense.
Should Twitter be able to remove all posts that suggest the earth is flat?
That is a viewpoint or content based restriction on speech. And since Facebook and Twitter are so massive, the argument is that they are more like traditional public forums where you should be able to have the strongest first amendment protections.
Apparently twitter has been adding fact checkers, censoring posts, etc. There is a valid argument that is an unconstitutional restriction on speech considering how massive the platform is.
I mean Facebook is/has been doing the same thing, but to democrats and anti-trump posts but most of what you are saying makes sense. I suppose I still don't understand the liability part. If this makes it so these public forums can be personally sued, then how would that make it more free? Or at least this appears to be the argument Ted Cruz is making.