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- Aug 1, 2004
Businesses have the right to refuse service to anyone. It just ends up looking bad on their part. Just because you pay for something doesn't give you end all rights to that service. A refund and then some was offered. They basically wanted 4 people kicked off the flight. Considering that it's private property, non compliance should not earn him a paycheck.
It's not the non compliance that's "earning" him a paycheck it's the way the process was carried out. They had the option to continue to increase the incentive but whomever was in charge made the executive decision that they had raised it high enough and rolled the dice and came to the conclusion that the 69 year old doctor needed to get off by any means necessary.
They made the wrong decision and here comes the consequences
they should've had a live auction, keep upping da cash till someone bit.
I just wonder why dude can't sue.
I'd put up an endless fight.
United pockets are deeper than yours. You'd eventually run out of money of they dragged it out.
nah, after da video went viral, u got lawyers knocking down doors to do this pro bono for that guaranteed check.
I read somewhere that the ceo is not making a full apology cuz to do so is just admitting fault and just makes him vulnerable to a lawsuit and to take a big, huge effing hit.
But to not issue a full apology makes him look like an *** and is a PR disaster, and he will take a hit anyway
Interesting catch 22
he apologized already...too lil too late, worst PR disaster in a lonnnng time, Pepsi completely old news now
customer service in general is in the dumps
companies want to charge the most money for doing the least in terms of service/quality
MF Gooze thinks it's a privilege, not a right, to stay on a flight that you paid for even if you are doing nothing wrong. Damn selfish and entitled customers
technically it is a privilege, but compensation should've been upped till someone bit, no questions asked.
They offered compensation.
I wonder how many of yall really run this e-tough talk with the police
it obviously wasnt enough
offer more.
yep.