For T-mobile people right click on the "Store" tab in Chrome, and pick "Open in Incognito tab." I did that for a while and the store opened up. I live in NY and the only stores showing 9/19 available for pick up are the soho store and meat packing district. The rest are all sold out.
I used a pair of pliers to grip the top and kept wiggling it until it came loose. If you have a small flat head screwdriver you can use that to pry the area where the metal cap meet the bottle part open instead because it took me a LONG while before it came off with the pliers.
The atomizer on my Creed GIT broke so I decided to open up the bottle and decant it. I've got some left over in 1ml sample vials, so if any of you want to try it out send me like 4 bucks and I'll ship it to you.